New Workpapers - Manual journals come up with an out of balance when there isn't one
I sporadically have an issue where the manual journal will balance but I am unable to post as it believes the journal is out of balance. Only work around is to post directly in the Xero file
Bradley Taylor
shared this idea
Hi team, thank you for your feedback here and sharing the behaviour you were encountering. Our product team did identify an issue and have recently released a fix to resolve this.
If you do notice similar behaviour in new journals, please do raise a case with our specialists via the Contact Support option in the top right of the page when logged into Xero Central. Our team can dig in and get the details needed to escalate with our team. Thanks!
-
Wesley McDougall
commented
I have the same issue. It seems to be any time I create a journal with more than 4 lines in it.
-
Stella Lee
commented
I have the same issue. I have to redo the manual journal again, which takes more time. This is a system bug needs to be fixed.