pre‑populated payment
Why are the subscription invoices we receive from Xero now being issued with a $0 balance? We are having to manually edit or delete the pre‑populated payment line in order to reconcile the actual payment against the invoice. The pre‑paid negative line is unnecessary and creates avoidable double handling.
The same issue is occurring with client invoices where credits or overpayments exist. Xero has started adding a pre‑paid negative line to these invoices when they are sent. This process is impractical and will create further problems, as clients will not apply overpayments themselves. This results in additional corrective work for bookkeepers and even more double handling.
I am extremely frustrated with these changes. The system was not broken, so it is unclear why these adjustments were made—especially when clients are paying for software that is now causing twice the amount of work to achieve the same outcome.
Kelly Ross
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