Change to ISO Standard document format PDF/A
Recently discovered a large company we have a significant amount of business with have automated their accounting. The documents being sent from Xero are being rejected by their system as the ISO 19005 accepted format is PDF/A.
Xero must quickly look into this and adjust accordingly, as if we have to manually change the format of all our documents, Xero has lost a significant amount of its use.
We have been out of pocket and had to spend a considerable amount of time trying to battle to get payment as they had not received nearly a months worth of invoices.
If ISO states PDF/A, then our accounting software should be using it.
Catrina Stephens
shared this idea
Appreciate you raising this, Catrina. We understand the request for PDF/A-compliant invoices to meet the ISO 19005 requirements.
I’ve moved this to Gaining Support so we can continue gathering feedback. Could you confirm whether this is specifically for invoices being sent to your larger corporate customers? If there’s another area of Xero where you need PDF/A support, please share a bit more detail about where this applies.
