Lifting email sending limits for legitimate bulk invoices
Xero currently has a limit of about 600-800 emails per day for sending invoices. Understandably, this is to help prevent spam and protect reputations and credibility, etc - this is all very well and good.
When this limit is reached, there is an error message directing the user to contact Xero Support to confirm it is not spam, however this process of going back and forth with Xero Support took about 4 business days to resolve.
While the user can log in the next day and send another 600-800 emails, if there are a lot of invoices that need to go out this causes unnecessary delays and prolongs how soon the organisation can realise that income.
For organisations who need to send bulk invoices (eg, annual membership renewal invoices), please have a way to allow recurring, legitimate bulk-sends.
Kathy Tung
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