Stop Using your Customers as Guinea Pigs for Debugging and Development
Xero Customers pay a lot of money for a product that focuses advertising claims on simplicity, automation, beautiful accounting software, etc. It is really disappointing that radical changes are being made to core components are impeding the user and even putting businesses in a position of not being able to get paid properly - eg. screen layout and functionality is now ugly and cumbersome, invoice design is so unprofessional it looks like you are a scammer!
In addition to forcing all these changes, Xero expects their customers to put forward 'ideas' which are in fact 'fixes' for the mess created.
Not only that, users are now prevented from complaining, with commenting being disabled. That really prevents the true number of unhappy customers being published.
It would be nice if Xero started treating their customers better. The product begins to fit the 'not fit for purpose' description when your clients have to debug the software, find work-arounds for something that no longer works..... Do Better Xero
Karen Hughes
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