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Invoices & quotes

Customer ideas for Invoices, quotes and payment services.

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  1. When an invoice is fully settled by a 100% application of a credit, discount, or retainer, Xero should automatically populate the 'Paid Date' with the date the credit/discount was applied.

    3 votes

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    0 comments  ·  Invoicing  ·  Admin →
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    Thanks for your feedback and sharing here, Thamara.

    It sounds like you're applying the 100% discount directly within the invoice. If the paid date differs from the invoice date you could apply a credit note which will record the paid date as the date issued in the credit note.

  2. Customers often ask for a copy of an older invoice that's been paid. When either resending or downloading it, Xero creates a new PDF that shows the invoice as paid with a 0.00 balance.

    I should be able to send an exact copy of the original that clearly states it is a copy. In fact, HMRC states that a request for another copy of a VAT invoice SHOULD be as per the original and state that it's a duplicate.

    4 votes

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    0 comments  ·  Invoicing  ·  Admin →
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    Hi Marianne, ✨

    Thanks for sharing this idea and your feedback about HMRC requirements for VAT invoice copies is valuable. We've reviewed your idea and are moving it to Gaining support. This means the community team have reviewed the idea and it's now open for community support through votes and comments. We encourage others who would find this useful to add their votes and share how this would help their business. Keep an eye on this thread for any updates as the idea gains traction.

  3. Being able to customise the invoice reminder so it only goes through during business hours and during working days M-F.

    46 votes

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    14 comments  ·  Invoicing  ·  Admin →
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    Hi community, to share another update to share around chasing customer invoice payments.

    As you may have seen, we have work underway to help with getting paid without chasing.

    The intention is that you'll have control of turning this on for your preferred contacts. JAX will create personalised follow-up plans based on each customer’s payment history, using the right channel, timing and tone to help get you paid.

    You can register your interest in this feature now through the link above, and we'll keep you updated as this is delivered here.

  4. We bulk upload invoices in advance with "Draft" invoice numbers as we don't know their ultimate sequence for issue. We then assign a chronological invoice number when the invoice is approved and/or saved. In "Classic" invoicing, if I delete the invoice number it automatically assigned the next number in sequence e.g. #INV-0089, however in "New" invoicing if I delete the invoice number is warns me that I need a number and reverts to the original "Draft" number" and not the next chronological number in sequence. This is a significant backward step in functionality, can you confirm this bug will be…

    112 votes

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    54 comments  ·  Invoicing  ·  Admin →
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    Hi everyone, thanks to everyone that completed and fed back through our earlier survey. We appreciate you sharing needs in sequential invoice numbering and will continue to consider these needs as we evolve invoicing in Xero.

    Right now, we want to be upfront that there are no direct changes planned for how invoice numbers are assigned.

    We'll keep monitoring interest of this here and will update if there are any developments.

  5. Xero does not alert you if a customer has a credit that could be applied during batch approval of invoices.

    We batch approve and batch email all our invoices; it it is frustrating that we are sending out invoices without credits being applied.

    Surely this would be easy to implement?

    4 votes

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    1 comment  ·  Invoicing  ·  Admin →
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    Thanks for sharing this idea about how bulk invoice approval could be improved for you.

    We've reviewed your idea and now it's up to the community to get behind and support it. Make sure you share your idea with any colleagues that this could benefit, so they can add their votes and comments about how they'd find this helpful too!

  6. We have around 15 different entities as part of our Group, each of them has its own Xero account.

    In terms of payables, is there a way for Xero not only to flag (as it already does) any payable invoice that we try to add under an entity where it already exists but, instead, flag it also as a possible duplicate if the same invoice number exists across all entities within our Group?

    This would assist in ensuring that a bill is not paid twice as it might be potentially already paid from another entity that is different from the…

    3 votes

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    0 comments  ·  Invoicing  ·  Admin →
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    Hi Marco, thanks for your idea and for explaining the need to prevent duplicate bills across multiple Xero organisations in your group. Right now, both Xero’s existing duplicate checks and the upcoming improvements to duplicate detection are limited to within a single organisation only. They don’t compare bills or payments across different Xero orgs, even when they’re part of the same group.

    This request would require a new way of linking and analysing data across multiple entities, which is not something we’re currently planning. For that reason, this specific idea is not in our pipeline at this time, though we’ll continue to track interest here other users can still vote on this.

  7. A number of users mistakenly post lines on their sales invoices to expense nominal codes, for example when recharging their mileage to a customer they credit this to Motor Vehicle Expenses instead of using their correct Sales account code.

    Most other accounts/bookkeeping packages prevent this by default by only allowing sales invoices to be posted to sales nominal codes. Xero however allows sales to go to virtually any nominal account of the user's choosing, leading to this error cropping up quite often.

    Could we have a way to restrict sales invoices only being posted to sales nominal account codes?

    8 votes

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    3 comments  ·  Invoicing  ·  Admin →
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    Hi Nick, thanks for sharing your idea on preventing sales invoice lines from being posted to Overhead or Direct Cost codes. We're grateful for your engagement and for letting us know the changes that matter to you.

    We've reviewed your suggestion, and it's now ready to gain support from other community members.

    Along with votes, others can now comment to share additional detail about how restricting sales invoices to specific nominal codes could improve their experience and help prevent errors in Xero.

  8. It would be beneficial to filter a customer statement by currency when dealing with customers that trade i multiple locations across the world

    5 votes

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    0 comments  ·  Invoicing  ·  Admin →
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    Hi, thanks for sharing this idea.

    We've reviewed it, and now it's up to the community to get behind and support it. Make sure you share your idea with any colleagues that this could benefit so they can add their vote too!

    Along with votes, other members can now comment to share additional detail about how your idea could improve their generation of customer statements.

  9. Sales tab - Love the "Billable Expenses", Needs to be above Quotes.
    Need to be able to not bill them where I have a project invoice. Just assign the customer.

    7 votes

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    0 comments  ·  Invoicing  ·  Admin →
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    Hi team, thanks for your feedback on this idea. Our team are currently working on a refreshed Sales overview page which will soon be rolling out to customers. As part of this work they'll be solving for the idea here with Billable expenses sitting before Quotes. 😊

  10. I do not like new invoicing, so I want to KEEP to original invoicing for as long as I possibly can Until End of Feb, without having to manually scroll down to the bottom of the page everytime I log in and manually select original invoicing every time.

    22 votes

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    12 comments  ·  Invoicing  ·  Admin →
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    Hi everyone, while we appreciate your feedback here. With the retirement of classic invoicing in February, and to help customers get used to the new invoicing experience this default will continue to apply.

    As we continue to improve the new experience this means customers may find updates that help their workflow and adopt the new experience.

    The option to switch back to classic will be available and we understand this is the experience some customers may choose to use up until the retirement date.

  11. This is NOT a duplicate of https://productideas.xero.com/forums/939198-for-small-businesses/suggestions/44961124-global-search-search-items-by-description.

    I am suggesting that within the Invoicing section of Xero, where a Search can be initiated, a checkbox is required that will "Include Description" - allowing customers to search for an invoice by the contents of the description field.

    I understand the performance impact on the overall system of putting this feature in the "Global Search" box, hence my suggestion to make it an "Optional" search via checkbox.

    Because the invoice reference field was reduced to 255 characters (https://productideas.xero.com/forums/939198-for-small-businesses/suggestions/49018595-new-invoicing-remove-255-character-limit-for-ref), this would be the only way to be able to find…

    28 votes

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    9 comments  ·  Invoicing  ·  Admin →
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    Hi team, we appreciate this idea is gathering interest and we're continuing to keep a close watch on the support this receives.

    While we don't have immediate plans for enabling an option to search by description directly from the Sales search, we'd like to highlight another option that you may find handy - You can use JAX to query and return results about your invoices.

    See the example provided in my screenshot 😊

  12. Currently I can sort my draft invoices by "To" which seems to then default to "Number" as a second level. I have multiple invoices for the one client each month and it would be great if I could sort by "Ref" then sort by "To" and the "Ref" would remain the second level field, instead of "Number."

    3 votes

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    0 comments  ·  Invoicing  ·  Admin →
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    Hi Simone thanks for sharing your idea and letting us know the changes that matter most for you.We've reviewed your idea and now it's up to the community to get behind and support it. Along with votes, other members can now comment to share additional detail about how your idea could improve their experience with Xero. The best way to work around this at the moment is to search the contact name on the search field in Draft invoices and then use the sort filter for the references.

  13. New invoicing - please add "approve and print packing slip" as a drop-down option

    14 votes

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     ·  5 comments  ·  Invoicing  ·  Admin →
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  14. When adding many backup files to an Invoice it would save time if there was a check box to "attached ALL files to online Invoice" rather than having to tick each file.

    11 votes

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     ·  4 comments  ·  Invoicing  ·  Admin →
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  15. Retain the This Make manual tax adjustments from the invoice subtotal in New Invoicing. This is a feature that I use as I have to import sales figures from an external program and the VAT figure is different by a small amount But I don't want to have to alter each line on the invoice.

    54 votes

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    14 comments  ·  Invoicing  ·  Admin →
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    Can see what you're meaning here, John. I've made a slight adjustment to the title of your idea that I think might help others identify with. We'll start to feel the interest out here and let you know if there's any change planned.

  16. When emailing invoices with attachments, it would be helpful if we could view attachments, just as a double check.
    At the email stage, we can preview the email and invoice prior to sending, but not the attachment.

    4 votes

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    1 comment  ·  Invoicing  ·  Admin →
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    Thanks for sharing your idea, and letting us know the changes that matter most for you.

    We've reviewed your idea and now it's up to the community to get behind and support it. Make sure you share your idea with any colleagues that this could benefit so they can add their vote too!

  17. Exclude new auto save updates from History and Notes. It made sense to save these when it was manual but now it just clutters the history so badly with every auto save creating a new entry.

    13 votes

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    0 comments  ·  Invoicing  ·  Admin →
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    Thanks for sharing your feedback with us. Though not a direct solution of what’s being asked here we wanted to share that our product team has been focused on autosave improvements to help reduce lag, and help your invoices load and save faster. 

    As we continue to develop invoicing in Xero, our team will keep considering how autosave events are displayed in your invoice history. We'll share any future updates on reducing these events or providing more control over what you see, here. Thanks

  18. The ability to set up a repeating customer prepayment. We have customers who pay on account every month. We then create an invoice at the end of a billing period (Quarterly, annually etc) and then use their prepayments against the invoice. It would be useful to automate the prepayment creation so that we can reconcile the payment made by the customer to their prepayment. Creating the multiple prepayment forms every single month for all of our clients is tedious.

    4 votes

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    0 comments  ·  Invoicing  ·  Admin →
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    Hi Reuben, thanks for the detail in your idea here - It sounds like you're currently manually creating the prepayment in Xero and then manually reconciling this once it's received in your bank account?

    Though not a repeat prepayment feature like you're asking however you could create the transaction right when you're reconciling - From the Create option in the Reconcile screen click Add details which will open the modal. Here you can click the drop down on the Received as and change this from Direct Payment to Prepayment.

    Totally get this doesn't automate the creation of the transaction completely, however could help save a few steps each month. LMK if this helps 🙂

  19. When using the mobile app, currently once an invoice has been completed and emailed, it says "unpaid invoice" in a blue banner at the top. It is sometimes difficult to notice the little popup which says "invoice sent" at the bottom, and this could lead to the invoice being sent again.

    Changing the color of the banner at the top (i.e. to green) would be a nice visual indicator the email has already been sent.

    3 votes

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    0 comments  ·  Invoicing  ·  Admin →
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    Hi Brandi, thanks for sharing this idea. We can see how a color-coded banner could make it easier to manage on the mobile app. We have moved this idea to Gaining Support, which means the Xero community can now vote and comment to show their interest. If this is something your peers would like to see as well, we'd love for you to share this with them and welcome others to join the conversation and add their support. We'll keep an eye on how this develops and share updates along the way.

  20. When sending a new invoice to a client with multiple contacts, I find the most recent invoice relevant to the current project and copy the email details from the History and Notes entry for the action Invoice Sent.
    If there is more than one email address, the old invoicing used to recognise that a comma separated the email addresses. I could paste that into the 'To' box without issue.
    BUT IN THE NEW INVOICING, I get an error message when pasting multiple emails into the 'To' box: "One or more email addresses are invalid."
    This means that I have to…

    24 votes

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     ·  7 comments  ·  Invoicing  ·  Admin →
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