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Users & setup

Customer ideas for converting to Xero, navigation and organisation set up

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49 results found

  1. Right now, the dashboard shows "Loading your transactions" for bank accounts far too often and for far too long. The dashboard should always show the current state of the user's accounts, not what is essentially an indeterminate progress bar. It would be more user-friendly to remove the message entirely because it doesn't give users any actionable information. If new transactions come in while the user is doing things, simply update the dashboard to indicate that there are new transactions to reconcile, even if the user just finished reconciling what was there before.

    1 vote

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    Hi Adam, thanks for sharing how we could improve your experience when working in Xero.

    We've reviewed your idea and now it's up to the community to get behind and support it. Make sure you share your idea with any colleagues that this could benefit so they can add their vote too!

  2. Is there a way that we could see the names of opened Tabs so that we could see the name of what we are working on such as Balance Sheet instead of seeing Xero | Balance Sheet. When we open HST/HST returns, it shows GST/HST Returns which is great.
    We know we are with in Xero. If Xero has to show up, it could be added to the end of the Tab heading. This way, opened Tabs would be a breeze to drag in alphabetical order. This would also facilitate working with Workona resources to put Tabs in alphabetical order.

    1 vote

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    Thank you for sharing your idea and highlighting the changes that are most important to you.

    We have reviewed your suggestion, and it is now available for community review and support. Please share it with your colleagues who would benefit so they can add their vote and detailed comments on how this improvement would enhance their experience with Xero.

  3. Hi, on the mobile app, it would be really helpful, if when reconciling bank entries, when xero comes uip with its "suggestion", that is also displays the VAT line. Saves having to go into the suggeestion edit and check VAT is applied correclty

    1 vote

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    Hi Ray, we understand how helpful it'd be to see the VAT/tax line directly on the automated reconciliation suggestion in the Xero Accounting mobile app. Currently, the mobile reconciliation suggestion card doesn’t show the tax line, which means extra taps and added steps.

    This idea is now in the Gaining Support stage. Your votes and comments help us understand how important this feature is to the wider Xero community and guide our product team’s priorities.

  4. Given there is an option to 'Export Accounting Data' in 'General Ledger format', why is there no corresponding facility to Import in 'General Ledger Format '? I have a client with many problem transactions locked by accountants. The solution is to start again with a copy of the accounts, which involves splitting the exported data into several different import templates.

    5 votes

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    Appreciate wanting to make the process of setting up a new Xero org, especially in the scenario you've mentioned as simple as possible, Kevan.

    While this may be something we look at longer term I want to be open that we don't have any plans for a single import across all areas of Xero right now.

    There are third party app partners available through our Xero app store that you may like to engage if you'd like help in this migration and set up process.

    We'll keep getting a sense of community interest from your idea here and share if there are any updates planned.

  5. In Organisation Settings / email settings / templates
    Can we have a place holder to allow us to include our Account Number in the subject and body of our default emails to clients for invoices and statements

    11 votes

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    7 comments  ·  Navigation  ·  Admin →
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    Hi team, appreciate the interest and clarification that we've received through this idea fro customers.

    Right now adding additional placeholders to email templates isn't in our short term plans but we're continuing to follow the interest of this here.

    For the time being I know not the 'set and forget' solution you're after here - you can edit the default email to add the Contact Account Number before sending the invoice.

    We'll share if there are any updates for you here.

  6. When a person has more than 5 organizations in their portfolio the 'Change of Organization' drop down list only shows the most recent 5 used. It would be helpful if ALL your organizations showed on screen to choose from. Or of course, having the option to reduce to the 5 normal.

    93 votes

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    45 comments  ·  Navigation  ·  Admin →
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    Hi 👋 everyone, we appreciate all the feedback. We understand if you're in and out of many different client orgs each day why you'd like to be able to increase this drop down.


    We're keeping a close eye on the interest for this here and will share if there are any plans made.

  7. Please provide a privacy button on dashboard that can be toggled on / off

    Quickbooks does this, why can’t Xero?

    1 vote

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    Hi Dominique, thanks again for your feedback here. Out of interest as it'll be useful detail to our product teams. What sort of information would you like to be made private if this feature was enabled, yet allow you to continue to work efficiently in your organisation.

    Being open this isn't something we have plans for developing at this time but any added information does help when the team are reviewing ideas from these forums in their planning.

  8. On the taskbar, it would be useful to have a dropdown option to link through to the last few pages that you have accessed. Maybe the last 10 pages accessed would be good, a mixture of recent searches and recent transactions. I know QBO has this and I use it a lot for navigating.

    For example, when I run a P&L and drill down to a specific bill, sometimes I would make an amendment to said bill. When I save and go back it spits me out at the CoA when I want to return to the P&L. So instead…

    3 votes

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    1 comment  ·  Navigation  ·  Admin →
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    Hi team, appreciate the thoughtful feedback in your idea here and while not a complete solve for what's being asked I did want to highlight for this specific scenario you may find favouriting reports useful. This will make that report easily navigable from the Reporting menu in our new navigation 🙂

    Also, just another tool that might help to find items that have recently been edited - the History & Notes could be used and filtered to quickly see what transactions have been edited.

    While we don't have immediate plans for enabling these sort of breadcrumbs our teams are continuously thinking about the logic and flows as they keep developing Xero features.

  9. It's very hard to tell multiple organizations apart, particularly if they have the same initials. Currently, Xero simply displays the organizations' initials. It also assigns a random color to each organization. It would help distinguish these greatly if the organization settings allowed me to upload an avatar for each organization. Xero's Demo Company already illustrates how this feature would look. Also, it would help edit the color Xero assigns so that the color could match each organization's branding.

    12 votes

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    3 comments  ·  Navigation  ·  Admin →
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    We appreciate your feedback on the new navigation here thanks for sharing!

    Our product teams are closely monitoring all inputs we are receiving from customers on this. We'll keep a close eye on the interest this idea builds here and share if there are any updates.

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