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Contacts - Permanently delete if no records

Ability to delete contacts who have no related records/activity.

Purpose: Because some contact that has no record shouldn’t be visible in Xero and can just be deleted.

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AdminXero Team (Admin, Xero) shared this idea  ·   ·  Report…  ·  Admin →
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Not in pipeline  ·  AdminKelly Munro (Community Manager, Xero) responded  · 

Hi everyone, thanks for sharing how we can make managing contacts in Xero more efficient. We understand the need to keep your contact list clean and uncluttered, and how being able to fully remove unused or duplicate contacts would help simplify things.

At this stage, permanent deletion of contacts isn’t in the pipeline. That said, your feedback has been shared with our product team as part of ongoing conversations around improving contact management.

For now, you could create a “Deletion Contact” in Xero and merge any unwanted contacts into it before archiving. It’s a quick way to clean up without having to archive each one separately and minimise clutter.

We appreciate your input and your continued partnership as we work to improve the experience, and we’ll keep you posted if there are any updates.

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  • Accounts SMG commented  ·   ·  Report

    Please add a delete option - records are duplicated in error, particularly if you have multiple users. This means data becomes cumbersome and inefficient. Old contacts are a nuisance! Please add a delete function.

  • Megan Evans commented  ·   ·  Report

    Please add a delete option, I have customers I have not used since 2013 and they are still in my contacts

  • Glenn Robinson commented  ·   ·  Report

    Xero please introduce a delete contact if there are no transaction history. It just gets messy if you incorrectly add a contact

  • Rhonda Messercola commented  ·   ·  Report

    Why is there currently no option for this. Again another basic function missing that would make contact management more efficient.

  • Chrisna du Preez commented  ·   ·  Report

    Client imported incorrect customer list to new Xero file and we have no way of fixing this!!

  • Richard Reeve commented  ·   ·  Report

    I botched my contacts import on switching to Xero and have a whole heap of old client contacts of no use just a nuisance with no way to delete.

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