Reconciliation issue
The “Allocate Credit Balance” screen when applying supplier credit notes to bills is confusing and misleading.
The “Amount to Credit” input fields appear inactive because there is no cursor change, highlight, or visual focus indicator when hovering or clicking into the fields. This makes users believe the fields are disabled.
Additionally, the checkbox on the left suggests it must be selected before entering an amount, but it does not actually control allocation behaviour. This creates confusion during supplier reconciliation workflows.
This resulted in unnecessary troubleshooting time and could easily be improved with clearer input focus styling or better checkbox behaviour.
Improving this screen would significantly enhance usability during supplier credit note allocation.
Mei Ouyang
shared this idea
Hi 👋 your idea is being looked into by our Community team. We'll be in touch soon to update you once your idea has been reviewed.
Did you know you can join our Xero Research panel to be involved in early testing and research? Find out more and sign up through our website 🙂
