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Security & support

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Security & support

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  1. As is frequently reported in the news, cybercrimes are prevalent and increasing. In light of a security incident experienced by one of our own clients - additional security measures to avoid cyber security issues need to be addressed.
    Being able to safely send invoices electronically that have some type of protection on them is of utmost importance.

    One small step that can easily be made within Xero is to remove the word 'Invoice' from the subject line of the email which basically can lead hackers to where the dollars are.
    This can be updated in your email settings- however secondary…

    14 votes

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     ·  3 comments  ·  Security  ·  Admin →
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  2. I use other apps where, if staff submit a case request, I can view it automatically without the need of manual sharing (that xero does).

    Its important that admin staff can view all xero case support messages that is submitted by staff - especially if the staff isn't going to stay with our firm.

    Its very frustrating to continue on with a xero support case that only exist on a work email of a staff that no longer works for us.

    3 votes

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  3. In this forum, I'd like to see a list of my own ideas, so that I can see if there's been any updates since I was last here

    5 votes

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    1 comment  ·  Security  ·  Admin →
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    Thanks for the feedback about our forums here themselves, Freya. 

    Appreciate wanting to get a view of the ideas you've started. 

    It's not possible on the platform itself currently, however if you select the option to 'Export my data' from your Settings and Activity page you'll receive a few files, one of which is a CSV of all the ideas you've started and the URL to be able to view these online 

  4. Organise support cases with latest response on top, rather than having to scroll to the bottom to see the latest answer.

    6 votes

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     ·  2 comments  ·  Security  ·  Admin →
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