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  1. 5 votes

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    Anita Wildman supported this idea  · 
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    Anita Wildman commented  · 

    There is currently no ability to search your own support cases, which means I am scrolling through cases trying to find a prior support case that may still be relevant (and avoid me needing to contact support again).

  2. 1 vote

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    Anita Wildman shared this idea  · 
  3. 8 votes

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     ·  3 comments  ·  Practice tools  ·  Admin →
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    Anita Wildman shared this idea  · 
  4. 338 votes

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    Hi team, we appreciate hearing how splitting batch payments could make reconciliation faster and less manual, especially when only one invoice from a batch is paid and the rest remain outstanding.

    We agree there’s a real opportunity here to simplify the process. While this isn’t something we’re building right now, it’s part of a broader set of ideas we’re considering as we look at how to make reconciliation more flexible and efficient.

    For UK and US customers we have online bill payments that make the batch and reconciliation process much simpler - If you’re not too familiar with online bill payments you can get to know more through Xero Central and learn if this solution is right for you;

    Similarly, we are working on a solution for our AU customers and will be sure to share more as…

    Anita Wildman supported this idea  · 
  5. 1,212 votes

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    Hi community, we acknowledge the strong feelings in this idea and why you need a feature to flag bills directly within Xero. We really appreciate all your feedback and the detailed explanations of how this would help streamline your accounts payable.

    We are dedicated to providing a solution for this over the longer term, but this will take some time requiring changes that sit beneath the face of bills.

    In lieu of a direct feature for this we wanted to highlight some of the options discussed by the community here:

    • Add a note to the bill: A detailed note on the bill itself can serve as a clear internal reminder of the dispute.
    • Utilise tracking categories: Creating a specific tracking category like "Disputed Bills" can help you filter and report on these items.
    • Adjust the due date: Temporarily extending the due date can prevent accidental payment while the dispute is…
    Anita Wildman supported this idea  · 
  6. 1,345 votes

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    Thanks for your continued engagement and valuable feedback on this long-standing idea, everyone. We've been carefully reviewing your comments and want to acknowledge the clear sentiment of frustration regarding the current limitations around managing multiple addresses for contacts, particularly for invoicing and delivery purposes, and that this is a critical feature to many of you.

    We want to share an update on our progress here - We're pleased to confirm that the foundational work for handling multiple addresses has been completed within the Contacts area of Xero. This was a crucial first step. Building on this, now that all customers are on the new invoicing experience our product team has moved into the discovery phase for adding multiple addresses directly within invoicing. This means they are actively exploring the best way to implement this functionality to meet your needs effectively.

    We appreciate your patience as we work through the complexities…

    Anita Wildman supported this idea  · 
  7. 5 votes

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    Anita Wildman supported this idea  · 
  8. 70 votes

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    Hi everyone, we understand why people would want to be able to apply a credit note within a locked period however we wanted to provide more context on the purpose of lock dates and reasons for the way they work at present.

    Basically put lock dates prevent users making changes to the accounting records prior to the lock date. Their role is to prevent unintended changes which would alter reporting outcomes be they financial reports, VAT/GST/Sales Tax reports etc. Lock dates ensure financial data is accurate and trustworthy.

    When a credit note is allocated to an invoice the allocation date is dated the later of the two documents, the first day where both exist. Credit note allocations require creating journals on both a cash and accrual basis, which is why if both the invoice and the credit note are in a locked period, the allocation can’t be done. Those journals…

    Anita Wildman supported this idea  · 
  9. 40 votes

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    Thanks for the example, Shellee! That's a good few departments 😮

    There's no facility to create folders in the Reports Centre for this sort of categorisation atm. 

    We'll begin tracking support in this here. 

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    Anita Wildman commented  · 

    100% agree

    Anita Wildman supported this idea  · 
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