Settings and activity
369 results found
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7 votes
Hi team, thanks for sharing this feedback. We understand that sometimes speaking with someone directly is the quickest way to work through an issue, especially when you need help with something urgent or complex.
At this stage, an inbound phone number isn’t part of our current support model. Our focus is on making sure customers are connected with the right team member who has the right context to help, rather than spending time waiting in a queue.
For situations where a call is the best option, we offer a callback service so our team can connect with you at a suitable time and be prepared to assist.
We appreciate you sharing your thoughts. Feedback like this helps us understand what matters most to customers and where we can continue improving the support experience.
Paul Howlett
supported this idea
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4 votes
Thanks Chris for the feedback. We hear that reviewing and adjusting superannuation components based on age can add extra steps during the return process.
Incorporating age-based logic for Superannuation Taxed Elements may help reduce manual handling and support more streamlined preparation workflows. This has been moved to Gaining Support so we can continue tracking interest and share it with the product team.
Paul Howlett
supported this idea
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2 votes
Hi there 🙂
Thanks for sharing this with us — we understand how frustrating it is when the address lookup repeats the town or suburb and creates extra tidy-up work.
We’re aware of this behaviour, and we’ve now moved this idea to Gaining Support so we can better gauge community interest and understand the wider impact this is having for customers.
We’ll continue to monitor the feedback here as it comes in. Thanks again for taking the time to raise it.
Paul Howlett
supported this idea
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2 votes
Hi Christopher, appreciate you sharing your thoughts on this. While STP prefill helps reduce manual entry, we understand there are times where additional detail is needed to complete the return.
Having a clearer breakdown of allowances within the tax return could help reduce manual work. We’ve updated the status to Gaining Support so we can track feedback and share interest with the product team.
Paul Howlett
supported this idea
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3 votes
Thanks for sharing your idea, and letting us know the changes that matter most for you David. We'll open this idea up to the community so they can share their thoughts and add votes. Make sure to share this with your friends and colleagues who might also benefit from the implementation of this idea.
Paul Howlett
supported this idea
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8 votesPaul Howlett
supported this idea
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24 votes
Thanks for sharing your idea, and letting us know the changes that matter most for you.
We've reviewed your idea to show newest transactions first when sorting and now it's up to the community to get behind and support it. Make sure you share your idea with any colleagues that this could benefit so they can add their vote too!
Along with votes, other members can now comment to share additional detail about how your idea could improve their experience with Xero.
Paul Howlett
supported this idea
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27 votes
Thanks for your feedback and for pointing out how the term "Reconcile" can be confusing—especially for those new to Xero or bookkeeping.
We get that using clearer terms like "Categorise" or "Allocate" might feel more intuitive and help reduce confusion when working through bank reconciliation.
Right now, this idea’s open for feedback and support, so feel free to keep voting and sharing how a change like this could help in your day-to-day.
Paul Howlett
supported this idea
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11 votes
Hi Ben, thanks for sharing your idea. I’ve moved this to Gaining Support.
Currently, our direct feed agreement with CBA is limited to their business and corporate products. However, with the ongoing rollout of Open Banking in Australia, we know there is a lot of interest in seeing more personal account types supported.
I’ve updated the title to "Bank Feeds - Support for Commonwealth Bank (CBA) personal credit cards" so other community members can easily find this and add their votes.
Quick Tip for now: Until a direct feed is available, the most efficient way to get those transactions in is to download an OFX or CSV file from NetBank and use the "Import a Statement" feature in Xero. You can find a step-by-step guide on manual imports here.
Paul Howlett
supported this idea
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13 votes
Thanks for sharing your idea, and letting us know the changes that matter most for you. We can appreciate the ability to view all uncoded account transactions on one report instead of having to go through each account. We're moving this idea to gain more support from the community. You may share this idea with your friends and colleagues who may also want to see these changes in Xero.
Paul Howlett
supported this idea
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20 votes
Hi Fiona and Annie, thanks for raising this here. Appreciate the need to move the feature to an area where it is accessed with intention and not accidentally. We've moved this idea to gain more support from the community and allow other users like yourself to share their thoughts. We'll monitor this space for more traction.
Paul Howlett
supported this idea
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183 votes
Hi Natascha,
Thanks for submitting your idea and highlighting what matters most to you.
We’ve reviewed it, and it’s now open for community support. Feel free to share it with colleagues who may benefit so they can vote as well!
Others can also comment to add context and explain how this enhancement would improve their Xero experience ☺️
Paul Howlett
supported this idea
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3 votes
Hi everyone, thanks for taking the time to share this.
We understand you’re looking for a central way to see when clients upload new documents, such as a notification or status indicator within the partner dashboard.
Having a clearer view of new uploads could make it easier for practices to manage client tasks and follow up on outstanding items.
We’ll continue to track feedback and interest from the community for this idea.
Paul Howlett
supported this idea
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35 votes
Hiya team, appreciate all the input you've each shared with us on the needs in keeping some information private, and less visible to others that may be working close by.
Understanding the needs here, I'd like to share this is a piece of work our team have picked up and in the initial stages of working through.
I'll be sure to keep you updated as this work progresses, here.
Paul Howlett
supported this idea
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7 votes
Hi team, thank you for sharing back with us on the new homepage here.
Right now we are working on developing some of the widgets to allow more control of the view and information you see. As an example we are developing the Invoices owed to you and Bill to pay widgets to provide the ability to resize and change the information that is shown.
We will keep you updated on the release of these here.
Paul Howlett
supported this idea
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29 votes
Hi team, we wanted to share an update as this will be possible within the new Xero Homepage!
You'll find with the new Chart of accounts watchlist widget you'll be able to reorder by any column in the watchlist 😊
You can currently try out the new Homepage in the demo company. I'll be back to confirm when this is live to all users. Thanks!
Paul Howlett
supported this idea
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2 votes
Hi Michael, appreciate you re-raising this idea with us and would like to provide some clarification on how Profit or loss widget accounting basis is currently derived.
This is driven by the organisations Report preferences - Report preferences can only be set and changed by a user with the Adviser role in the organisation so if you do not have this permission you would need to contact another user who does.
Understand there is also the request for having an independent toggle that can be actioned from the Homepage and we will continue tracing interest for this here.
In terms of how the idea forums statuses work - When a post is moved to Existing functionality, or Feedback comments and votes are turned off however if you disagree or would like to provide feedback about the response there is an option within the email update you'll have received so you…
An error occurred while saving the comment Paul Howlett
supported this idea
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3 votes
Hi Lou, a little round about to what you're asking here but our teams are working on an improvement to the sizing of some widgets that I believe will help with the feedback you've shared.
We're building smaller size of the Invoices owed to you widget which will feature the drafts option beside the graph so it's more visible. 🙂 I'll come back and let you know once this is released.
Paul Howlett
supported this idea
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5 votes
Thanks for your suggestion, Karin. Appreciate there are different ways customers find the homepage would work best for them.
We'll track the interest in being able to colour code cards from your idea here. This isn't something we have plans for atm, but I'll be sure to share if there are any updates.
Paul Howlett
supported this idea
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2 votes
Thanks for taking the time to share with us, here.
Refreshing of widgets in the new Homepage is only relevant to organisations with higher volumes of data. You can read more about this and recurrence of updates in our update on this idea.
When you click the refresh option the button will disappear as data's up to date at that point in time. However, to bring through latest changes (after an hour) or the option to manually refresh the widget the homepage does need to be refreshed.
Though we don't have any plans for changing the behaviour here in the short term, as shared on the other idea - we're always evolving our experience and will continue to evaluate how we can better serve high volume customers. Thanks
Paul Howlett
supported this idea
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"Please do not close out issues that are NOT RESOLVED. Please allow users to comment on issues that Xero staff consider closed as we may have useful insight on the same request that helps Xero understand."
Oh god, this is my buggiest of bug bears with the Product Ideas forum.
Xero decides that something 'isn't on the roadmap' and no one can leave comments any longer.
But we can still vote!!1! *rolls eyes* Some of the most up-voted items on here continue to be ignored by Xero because it would actually require them to have an understanding of how accountants and bookkeepers work, and doesn't just involve putting a fresh coat of lipstick on the pig.
It makes me want to hurl my computer into the ocean.