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  1. 9 votes

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    Hi team, we appreciate the needs some customers have to be able to better manage and keep record of bills and bad debts related to these transactions.

    This idea has been created off the back of this original idea so we can get a clear sense of interest in managing bad debts in Bills versus Sales invoices.

    This isn't something we have planned at this point, but will continue to review this idea as the team plan their roadmaps. We will share if there are any updates around this.

    Paul Howlett supported this idea  · 
  2. 59 votes

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    Hi everyone, thanks for your feedback on customising the “Reply-To” email address which payslips are sent. We appreciate you sharing how important it is to have control over the reply-to address, considering sometimes bookkeepers process payroll.

    As you’re aware Xero has the functionality to set a default reply-to email address for some emails, however this doesn't extend to payslips.

    Our product team sees merit in the idea for future development. We’ll update the status of this to Accepted so that it’s formally marked for consideration.

    Paul Howlett supported this idea  · 
  3. 60 votes

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    Thanks for your open feedback and sharing how we can improve these forums for you! It's crucial to us understanding how we can get better at communicating about product developments.

    We wanted to give you an update on how we’re managing Xero Product Ideas, and our updates - In July last year we made a few changes that included new public statuses for ideas, and providing our customers more guidance on how to create a good idea.

    We also now have our site "The Long and Short of It" which aims to keep users in the know of recent and upcoming changes, with filters to zone into updates that are most useful to you.

    We're in a continuous process of interacting with product teams and updating ideas to provide more transparency of where we do and don't have development planned.

    Our aim is to give a clearer…

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    Paul Howlett commented  · 

    @Johan

    Calculating the private use proportion of depreciation!!!

    It is literally already available in AU tax returns, why are we still waiting for this in Xero Blue?!?!?!?!?

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    Paul Howlett commented  · 

    As per today's 'Latest Product Updates' email, Xero updating their website to make it easer to compare plans is a critical feature that we should thank them for adding...

    Paul Howlett supported this idea  · 
  4. 151 votes

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    Hi everyone, we appreciate all the attention and interest this idea has received. This has not gone unnoticed and our product team understand the importance of these estimates for practices.

    There is a bit of complexity involved in being able to achieve this, but we'd like you to know this is something our teams are looking into.

    As soon as we have any updates we'll be sure to share with you all through this idea. Thanks 🕵️

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    Paul Howlett commented  · 

    @Kim Turton They have only implemented it for Estates that are less than 3 years.

    Once again, they pat themselves on the back for their effort of half-a$$ing an implementation - they don't even have an estimate for Estates more than 3 years - this should be the bare minimum.

    Based on other topics I'm following, we might get an update within the next decade that all Estates have estimates (both less and more than 3 years), then they'll close this topic and never speak of Trust estimates again, apart from including it in their quarterly "we did this" email 🙄

    Paul Howlett supported this idea  · 
  5. 36 votes

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     ·  2 comments  ·  Practice tools  ·  Admin →
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    Paul Howlett supported this idea  · 
  6. 158 votes

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    Hi community, we appreciate your insights on this idea. We recognise that having depreciation excluded from the Cash basis P&L can limit how useful the report is for understanding overall business performance.

    The distinction you’ve highlighted between a cash basis Profit and Loss report and a Statement of Cash Flows is a helpful one and gives us a better sense of why this feature matters for your reporting and compliance needs.

    For now, creating manual journals is the only available option to include depreciation in cash basis reports. While not ideal, it’s a feasible approach if you need to reflect these adjustments.

    We want to be upfront here that this isn't something we have roadmapped right now, and not likely to be planned soon.

    This may be something we revisit in the future and will make sure to share any updates if the situation changes.

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    Paul Howlett commented  · 

    Once again, wasting more time and potential errors having to mess about with manual journals just to make up for the deficiencies in Xero's core accounting product.

    And yet they have the audacity to force ai slop upon us when they can't even get basic depreciation correct...

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    Paul Howlett commented  · 

    You can tell that Xero have NO IDEA how to actually work as accountants...

    A 'cash flow' report (a specific report), indeed, wouldn't include depreciation - because no money has been spent - but WOULD include asset purchases in their entirety!

    On the other hand, preparing regular reports on 'cash basis' (vs on 'accruals basis') DOES include depreciation - it simply doesn't include Accounts Payable or Receivable.

    Will anyone from Xero bother to comment?

    Will they continue to make us report bugs and failures of their program in the 'Product Ideas' forum?

    My guess, respectively, is 'no' and 'yes'...

    Paul Howlett supported this idea  · 
  7. 4 votes

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    Hi Paul

    It looks like you contacted our support team on this one, from which a case was raised and assisted on by our specialists.

    As a result, I've changed the idea status to 'Not in pipeline', as it doesn't look like it's an idea that you have suggested.

    However, feel free to submit your ideas or feedback on our product ideas page!

    Kind regards,

    Ridhwaan

    Paul Howlett supported this idea  · 
  8. 6 votes

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    Hi Sam, appreciate you sharing this idea — we understand where you're coming from.

    Being able to quickly see your Xero subscription plan from within your organisation’s settings would definitely make things easier. Having to jump to a different section just to check your plan or see what features are included isn’t ideal, especially when you’re trying to make quick decisions.

    At the moment, this info isn’t shown in the Organisation Settings, but you can view your plan by going to My Xero from the main menu and clicking on the Subscriptions tab. That’s where you’ll find your current plan and any add-ons.

    This idea is now in the Gaining Support stage. If this change would make things simpler for you, feel free to vote or leave a comment — your feedback helps us understand what matters most and where we can improve.

    Paul Howlett supported this idea  · 
  9. 4 votes

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    Hi Alan, thanks for sharing this idea. This would be useful for situations when a payment fails, allowing a nominated user to be notified as well so action can be taken quickly and avoid being locked out.

    A simple workaround for now is setting up an email forwarding rule from noreply@post.xero.com

    or subscription.notifications@post.xero.com

    to your bookkeeper or Billing Contact. It’s not a permanent fix, but it can help make sure the right person sees the alert sooner.

    I’ve moved this idea to Gaining Support so we can see how many in the community would value more flexibility in who receives these notifications. If this would help your team, please add your vote or share your experience—it really helps us understand the impact.

    Paul Howlett supported this idea  · 
  10. 2 votes

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    Thanks for your feedback on the Uncoded Statement Lines button placement. We appreciate you explaining how this could streamline your workflow and better use the available space.We've reviewed your idea and now it's up to the community to get behind and support it. Make sure you share your idea with any colleagues that this could benefit so they can add their vote too!

    Along with votes, other members can now comment to share additional detail about how your idea could improve their experience with Xero.

    Paul Howlett supported this idea  · 
  11. 5 votes

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    Paul Howlett supported this idea  · 
  12. 2 votes

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     ·  System responded

    Thanks for submitting your idea on Xero Product Ideas. We appreciate you taking time to let us know how we could improve Xero for you.

    Your feedback will soon be reviewed by our Community team, and in the meantime this can begin to build support with votes from other community members.

    If you're interested to see recent releases or get a pulse on what's coming soon see The Long and Short of it. 🙂

    Paul Howlett supported this idea  · 
  13. 5 votes

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    Hi 👋 your idea is being looked into by our Community team. We'll be in touch soon to update you once your idea has been reviewed.

    Did you know you can join our Xero Research panel to be involved in early testing and research? Find out more and sign up through our website 🙂

    Paul Howlett supported this idea  · 
  14. 2 votes

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    Hi Tamer, thanks for sharing your idea, and letting us know the changes that matter most for you.

    We've reviewed your idea and can appreciate that the items list can be misleading. We're opening up this idea to gain more support from the community. We'll monitor this space for more traction in the meantime.

    Paul Howlett supported this idea  · 
  15. 5 votes

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     ·  System responded

    Thanks for submitting your idea on Xero Product Ideas. We appreciate you taking time to let us know how we could improve Xero for you.

    Your feedback will soon be reviewed by our Community team, and in the meantime this can begin to build support with votes from other community members.

    If you're interested to see recent releases or get a pulse on what's coming soon see The Long and Short of it. 🙂

    Paul Howlett supported this idea  · 
  16. 2 votes

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     ·  System responded

    Thanks for submitting your idea on Xero Product Ideas. We appreciate you taking time to let us know how we could improve Xero for you.

    Your feedback will soon be reviewed by our Community team, and in the meantime this can begin to build support with votes from other community members.

    If you're interested to see recent releases or get a pulse on what's coming soon see The Long and Short of it. 🙂

    Paul Howlett supported this idea  · 
  17. 2 votes

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     ·  System responded

    Thanks for submitting your idea on Xero Product Ideas. We appreciate you taking time to let us know how we could improve Xero for you.

    Your feedback will soon be reviewed by our Community team, and in the meantime this can begin to build support with votes from other community members.

    If you're interested to see recent releases or get a pulse on what's coming soon see The Long and Short of it. 🙂

    Paul Howlett supported this idea  · 
  18. 16 votes

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    Thanks for sharing your feedback on the new updated Files. We appreciate the time you've taken to bring this to our attention. We've reviewed your idea and moved this to gaining support, now it's up to the community to get behind and support it. Make sure you share your idea with any colleagues that this could benefit so they can add their vote too!

    Along with votes, other members can now comment to share additional detail about how your idea could improve their experience with Xero.

    Paul Howlett supported this idea  · 
  19. 2 votes

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    Hi 👋 your idea is being looked into by our Community team. We'll be in touch soon to update you once your idea has been reviewed.

    Did you know you can join our Xero Research panel to be involved in early testing and research? Find out more and sign up through our website 🙂

    Paul Howlett supported this idea  · 
  20. 3 votes

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    Hi 👋 your idea is being looked into by our Community team. We'll be in touch soon to update you once your idea has been reviewed.

    Did you know you can join our Xero Research panel to be involved in early testing and research? Find out more and sign up through our website 🙂

    Paul Howlett supported this idea  · 
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