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Invoicing - Customers to pay deposits on invoices

To have the ability for customers to pay deposit through invoices

Purposes: Business can just send one invoice to customer/client, so they don’t have to send multiple invoices when it comes to part payment.

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AdminXero Team (Admin, Xero) shared this idea  ·   ·  Report…  ·  Admin →
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under review  ·  AdminKelly Munro (Community Manager, Xero) responded  · 

Thanks for your continued engagement with us on this idea, everyone. We understand there are many different ways business work and conduct business with customers, and that you need more flexibility in the way you manage and receive payments for invoices with Xero. While pockets of research have been done in the past we’re getting a fresh lens and conducting a broader piece of discovery to deeply analyse and understand where our efforts could be focused in this space to alleviate existing hurdles in receiving payments for majority of Xero users. We’d like to open the invite to be a part of our teams research pool, where you’d get the chance to share more on the importance of managing payments for your business. This may involve being interviewed, or helping answer questions through short surveys or questionnaires. 

✍️ If this is something you’d like to be a part of, please fill in this short form. Our research team will be in touch with many of you over the coming months. Though we won’t be able to invite everyone into every stage, we’ll return to round out on their outcomes and how this forms our next steps.

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  • Gorgianne Jacobsen commented  ·   ·  Report

    We cannot process invoices smoothly without this function and we are looking at alternatives. If Xero can provide this, we will be satisfied!

  • Vanja Ristovski commented  ·   ·  Report

    yes please being able to have deposit paid from the same system would be great.

  • David Fiorentino commented  ·   ·  Report

    Yes a deposit payment and balance payments would be helpful for customers paying by cc.

  • Paul Ross commented  ·   ·  Report

    Come on Xero - this is basic common sense

  • Andrew Rushworth commented  ·   ·  Report

    Here's two videos that show how I process Customer Deposits. It maybe useful...

    https://www.loom.com/share/7b221bb33b834db3a51ba40ed98f7baa?sid=96b121b3-e941-4b61-9e56-50490af4d1b5

    https://www.loom.com/share/b0251e54657e4d82b189a6780d0dc79d?sid=b3c08ff4-994a-41bc-b53f-14548c3c6850

  • Riaan Badenhorst commented  ·   ·  Report

    @Rudi Moritz. You will not be the only one to leave Xero. Xero become very distant from accountants' requests.

  • Mark Bailey commented  ·   ·  Report

    This is actually really poor from Xero. Im going to leave because it is now the only accounting software of any note that doesn't have a facility for deposits request as standard. Deposits aren't unusual and in fact in many sectors it is the norm. The lack of functionality seems to reflect a lack of commercial experience/acumen by the Xero Team/Corporation. I am sure most customers would give this a wide-berth if they realised before purchase that this wasn't a standard feature. It seems there is a complete reliance by Xero on locking customers into Xero rather than product innovation and development. Going back to Quickbooks

  • Gary Young commented  ·   ·  Report

    I could not find anything in Stripe that allowed anything but the full amount of the invoice to be accepted.
    How can you allow Stripe to enter the amount to be paid that is less than the invoice amount?

  • Elia Donati commented  ·   ·  Report

    How does that work? How do i set it up on stripe?

  • Nicole de Souza commented  ·   ·  Report

    There are so many situations where a customer is required to make several payments on the one invoice. This is making business operation so difficult to the point I am looking at moving to a different operating system

  • Kamil Salter commented  ·   ·  Report

    Please add this solution to xero invoices. Most Quickbooks invoices that I see have a partial payment option.

  • Robert Berlin commented  ·   ·  Report

    Well it turns out Xero already had a solution, but of course, you gotta pay more. We transitioned to Xero Projects and it's been great since then.

  • Alex Lark commented  ·   ·  Report

    Please add this feature, it is essential to our business. Thank you

  • Helen Cafe commented  ·   ·  Report

    Is there likely to be a solution for this ever?

  • Riaan Badenhorst commented  ·   ·  Report

    @AFROBEAT Australia. Unfortunately like other basic features, it's unlikely that this feature will be introduced soon. As there are other third party apps (that you have to pay additional for) is available and because they are considered Xero partners, they will not be in a hurry to add this. Just my thoughts. I was a big Xero fan, attended roadshows, marketed the **** out for clients, just to realise, appart from the lights and bling, they do not offer the basic and refer you to third party apps at an additional cost. From there I do not force clients anymore and the few that is still on Xero, I do service. But if they complaint about certain features that is not on Xero, I do recommend them to the other software companies that offer accounting software, at most of the times at a cheaper price. That unfortunately is the sad story. Not bad mouthing Xero, just sharing my experience. Xero at the start was all about the accountant. Sadly they have seem to have lost that care. Grown to fast? Who knows?

  • Hayden King commented  ·   ·  Report

    It's hard to believe xero saw a need for this feature back in 2015 and still no resolve...

    Xero Team (Admin, Xero) commented
    · August 17, 2015 18:15

    How do I stop getting emails regarding others requests for this feature?
    Can I request just to be told when the feature is available?

  • AFROBEAT Australia commented  ·   ·  Report

    Still waiting for this necessary feature to business invoicing. I need my customers to pay 50% deposit to secure their booking. As someone who has spent a great deal of my time and investment learning and preparing automation in my business, I HATE that I am still being made to create 2 separate invoices for some customers or wait for them to pay the BALANCE by the due date having never received a deposit. Frustrating.

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