Enter your idea

It is critical that our organization's data is backed up.

Xero have a duty of care to their customers which they can not skirt, no matter how many terms and conditions they might have tucked away in fine print. Part of that duty of care is to provide a user-friendly backup process which is far more automated and routine than the piecemeal options currently available, that covers a user's core data - that is, the current data set which you would need to employ if there was a massive breakdown or massive loss. It would be the core data set needed to load quickly so your business could be up and running again quickly, either with Xero or with a different platform. Xero's Terms do not address a situation of core data loss, neither does it explain how to efficiently and easily back up user core data.

Customer data is fundamental to what Xero does as its core business. They're not selling us apples but they are selling a critical service which could mean life or death of a business as a result of critical dysfunction. Xero also promotes itself as a beautiful experience. If user data becomes compromised, as we're seeing happen to large entities all over the world these days, governments become involved on a grand scale. I don't think any government would want to see thousands of businesses fail the moment Xero suffers a critical failure due to backup data failure under its "best practice policies and procedures to prevent data loss."

We want to back up our data as Xero has put the onus on us if something happens and data is lost. From Xero's Terms & Conditions:
"3. Backup of Data:
You must maintain copies of all Data inputted into the Service. Xero adheres to its best practice policies and procedures to prevent data loss, including a daily system data back-up regime, but does not make any guarantees that there will be no loss of Data. Xero expressly excludes liability for any loss of Data no matter how caused."

It is critical that we can back up our organisations' data

This is essential and the attitude towards this from Xero is rather perplexing.
(This is not a good way to 'keep' clients ******* really. Get a proper Backup and Export sorted. We hear this is a showstopping issue.)

We are required by both law and Xero's own T&Cs to back up our data. Accounting software that does not make this basic function possible is not fit for purpose and should not be sold. This is a critical feature.

This should be built-in, however with only the small amount of votes and length of time the idea has been shared I doubt anything will happen. I intend to raise it at the next Xero event and see what Xero have to say in person, I suggest other people do the same.

can't believe this isn't a feature already! Especially with the continuous price increases.

Xero clause 36 of T&C's. "Data loss: Data loss is an unavoidable risk when using any technology. You’re responsible for maintaining copies of your data entered into our services." A full back up is required. Not a peace meal export process.

The Australian Federal Government will be announcing major corporate requirements they are going to impose upon industry after the appalling state of affairs surrounding the Optus data disaster this week which affected millions of customers.

If Xero management continue to ignore the risks posed by failing to provide their users with a routine, automated, localized physical back up of their data, then the government will inevitably step in. I've put senior Xero management on notice about this issue for several years.

30th September 2022

This is absolutely ESSENTIAL in a world where the GREATEST threat to Australian organisations is the threat of RANSOMWARE (per the Australian Cyber Security Centre), and Xero will not be immune. Even if/when paying ransom - 92% did NOT get all data back and 29% couldnt recover more than half (Sophos). Let us back up our data separately to protect our organisation, and ALSO do it for YOURSELF so that we dont have to class action XERO if you lose it and we can't function.

I should be a standard feature to give me the option to back-up MY data.

Agreed. It is mad that this isn't a standard feature, and should be available at no extra cost unless Xero are also providing the storage space and accepting responsibility in the event of data loss..

"Anyone can recommend a third party App that actually can do the live backup?"

I've heard that Control-C is pretty good.

I see that people have been requesting this feature for several years now. Can we have a formal response from Xero on this please.

Anyone can recommend a third party App that actually can do the live backup? We've tried Backupmybooks, and it disconnect the links all of sudden and their engineer can't understand why and can't fix it for 3 weeks and then they offer to cancel the contract.

It is really important function which we need.

To anyone who thinks this will never happen, Approx. 3 weeks ago had an issue with Xero where multiple documents that were emailed to my Xero account went missing. Tech support's response was something to the effect that they are aware of the problem and waiting for their product team to resolve the issue. They said that they would get back to me when it is resolved. I am still waiting for the response that says this was resolved and the data was recovered. The only solution they could offer for the missing documents was for me to re-send them. The problem with that solution is I do not know what is missing because some documents are sent directly to Xero by vendors. Yesterday I found out that 2 more documents were missing. I realize that having backups would not have helped this particular situation but this just goes to show that if things go missing Xero does not care about data integrity.

If they cannot get email right, how are supposed to have trust in them keeping the actual data safe 100% of the time?

Surely there must be a way to backup our own data. Cant leave this responsibility on a corporation that blatantly says they take no responsibility in their terms. What about for ATO purposes we require this information?

Would have thought this would have ben one of the first functions they would have created.

In this day and age of ransomware, spyware and disasters being able to backup our own data is critical.

Especially since Xero's terms of service state they are not responsible for data loss. How are we to protect ourselves with out this feature. Oh wait Xero doesn't care about anything that marketing cannot monetise so we will most likely NEVER get this, unless of course Xero marketing realizes that they can advertise it as a feature some other services are lacking.