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Customer Statements - Add a Pay Now link

Ability to add a Pay Now link to statements so customers can pay all outstanding bills via the statement they receive.

Purpose: To make it easier for customers to view and pay their outstanding bills and make a bulk payment for all at once.

352 votes

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AdminXero Team (Admin, Xero) shared this idea  ·   ·  Report…  ·  Admin →
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under review  ·  AdminKelly Munro (Community Manager, Xero) responded  · 

Hi team, appreciate wanting to hear news from us here and apologies we've not checked back in sooner. Our product team have done initial work to understand the work involved in enabling your customers to pay you through Customer Statements. This is a priority for them and we have plans to develop this capability, however they need to balance this work with other key priorities. While we'll leave the idea Under review for the time being, as soon as there's an update we'll share this all with you, here.

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  • Flatout Accounts commented  ·   ·  Report

    +1 vote for this feature - I remember looking for instructions years ago - I was actually searching for how you add the link into your statements but found this.... wow ... Oct 4, 2012 ( i remember 2012 )

  • John O'Keeffe commented  ·   ·  Report

    Looking at the chain of comments, and how long this has been going I have to start to wonder if this is worth the effort.

    Xero clearly do not want to listen to us.

  • Sandy Chua commented  ·   ·  Report

    we have customers who has more than 1 invoices to pay and it annoys them to have to click individual payment link. We need the payment link in the statement

  • allison phillipps commented  ·   ·  Report

    We have numerous customers who prefer to pay all their outstanding invoices in one card payment. As this option is already on individual invoices it seems to make sense to me to add it onto the statements too

  • Xero Administrator commented  ·   ·  Report

    This would be a very welcome addition and is another crucial touchpoint for prompting customer payment. Massively beneficial and very easy I would imagine to write into the program. #makeithappenxero!

  • Nikki Velinsky commented  ·   ·  Report

    Hello all,

    I raised this with Xero in April 2023 when the prices were increased. After much emailing back & forth & some conversations with the customer support team I received an email from Richie in the Leadeship team who stated it wasn't part of their near term plans. As it was first raised in 2012, this does seem very poor.
    I have recently posted on LinkedIn about this idea as well as the requirment to be able to have different user access levels (other than the all or nothing currently avaliable) If you want to also add your voice to this, hopefully they may be more inclined to listen on that platform? https://www.linkedin.com/feed/update/urn:li:activity:7159090871684988928/

  • Nikki Velinsky commented  ·   ·  Report

    Hello all,

    I raised this with Xero in April 2023 when the prices were increased. After much emailing back & forth & some conversations with the customer support team I received an email from Richie in the Leadeship team who stated it wasn't part of their near term plans. As it was first raised in 2012, this does seem very poor.
    I have recently posted on LinkedIn about this idea as well as the requirment to be able to have different user access levels (other than the all or nothing currently avaliable) If you want to also add your voice to this, hopefully they may be more inclined to listen on that platform? https://www.linkedin.com/feed/update/urn:li:activity:7159090871684988928/

  • John Finn commented  ·   ·  Report

    It is an obvious feature to add, IMHO

  • Renae Smith commented  ·   ·  Report

    This is essential in this day and age. Come on Xero and make our lives just that little bit easier chasing invoices for time-poor and cash flow-conscious businesses.

  • Patrick Heffernan commented  ·   ·  Report

    This will be very useful for customers who are behind by more than one invoice.

  • Gill Miles commented  ·   ·  Report

    Extremely important, in the Credit Control process.

  • Joanne Butters commented  ·   ·  Report

    Massively important for us and will speed up the payment process for us and our clients.

  • Paul Smith commented  ·   ·  Report

    This would be great for some of our clients!

  • Josh Miller commented  ·   ·  Report

    We would LOVE to have this feature added. This would save so much time for our accounting team. Please add this!

  • Jarrod Assenheim commented  ·   ·  Report

    This is very important for us. Would really help to have a payment link available in a statement

  • Seed Racks commented  ·   ·  Report

    This is a crucial feature to our business. We are a wholesaler and sometimes we have to send 20 to 30 different invoices all at once.
    Please add this feature!!

  • Niall Kennedy commented  ·   ·  Report

    Badly needed to improve cashflow and make payment easier for customers

  • Sharon Gemmell commented  ·   ·  Report

    This really should be available. Please get it sorted xero.

  • Mark Spooner commented  ·   ·  Report

    I would like to add my support to this idea. Often we have customers with multiple invoices outstanding and it would be more practical for them to be able to pay directly from a Statement rather than each individual invoice.
    Anything to help us get paid faster can only be good!

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