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I have been waiting for years for this feature. Come On Xero........ Do Better

As a major accounting package, I'm very surprised Xero doesn't have this feature - really needs to be addressed ASAP

We work with a lot of customers building new homes and when this happens we sometimes have to keep changing dates to keep the Invoice on hold and it doesn't come up in our overdue reports. If we could put the inv on hold it would be so much easier.
Would be good to be able to take progress payments and percentage of invoice without generating multiple invoice for the same job.

I echo everyone's comments and want to see this as a function on Xero.

I oversee Sales invoicing for our organisation and not being able to clearly flag an invoice as being in dispute/on hold is extremely frustrating.

Our reminders are sent out to all customers with outstanding invoices (unless something has changed you either have to have reminders on for all customers or no customers at all). This means customers who dispute an invoice at the early stage get reminders to pay. This would be OK if these reminders clearly stated on them that the invoice is in dispute/on hold, but they do not.

Also once a payment deadline is missed for a disputed/on hold invoice the amount owing gets added to the Overdue Invoices on the dashboard. This in itself in not necessarily an issue but, like with the aged receivables report, there no way of seeing clearly how much is a result of disputed invoices and the reasons. As already mentioned doing this in notes is just not viable and very time consuming having to go into each individual invoice to see if its status.

It would be a simple fix and I just don't understand Xero's resistance to adding this feature. The whole point of the ideas forum is surely to listen to user feedback and use it to improve the functionality of the software?

Xero is supposed to be an all-in-one package for our clients but ends up requiring additional software or running spreadsheets to keep on top of things like this. Adding this as a note on an invoice or bill isn't helpful if we are trying to keep track of them.

We would like a dispute button to which is available in Sage (or the option to add a Query field)

Would you please stop the direct debit £88.80 rom my account on a regular. I am getting hold of your customer service. I'm hoping you will do understand. Thank you

Regards
Teddy tamba Kamanda

Yes, would appreciate facility to mark Supplier invoices in dispute-wanted it this morning to enter some invoices for end of year but not allow them to be paid. Will have to work round it for now.

We've just received duplicate invoices from a supplier that need to be placed "In Dispute" until we receive a credit note for one of them. I cannot conceive how anybody could design an accounting system without this most fundamental and straightforward of features.

This would be very simple to do and needs doing by tomorrow. A huge credibility hit against the competence of Xero's designers!

This is a pretty basic requirement of an accounting system, as well as being able to add a clearly visible note to log the dispute. It would also be useful to be able to run reports on invoices in dispute.

Both would be very helpful!! Sometimes we are in dispute over a suppliers bill but then customers are sometimes in dispute over our invoice.

when you have more members of staff and one is inputting and the other making the payments you can make sure a disputed invoice isnt paid then, also the statements need to match when checking if not you think your invoices are missing if its simply not put on so its not paid.

Having both the option to highlight either a bill or invoice as 'in dispute' would prevent a lot of errors and help with communication across staff.

Like others I have used Sage for years and have recently switched to Xero. Not being able to put purchase invoices into query/dispute is a major disadvantage over Sage. It is a basic requirement for any accounts package.

After 25 years of using Sage I recently switched to Xero, sadly not everything in Xero is an improvement, Not being able to mark purchase or sales invoices as disputed is one glaringly obvious disadvantage over Sage. Whilst a workaround is currently possible it's not ideal nor pretty. Xero don't seem to understand how important it is to ensure bills aren't mistakenly paid or customers mistakenly chased when a bill or invoice is disputed/queried. Xero - please reconsider this request, it really shouldn't be too difficult or onerous to add a check box or flag!

The problem here is that the requirement is specific to each invoice, and so no creative use of credit limits will replicate the requirement for the ability to flag an invoice in dispute.

It is not even that one is more important than the other, they are equally as important to ensure that "bills" are not paid for incorrectly and that "invoices" are not continually chased when we know there is an issue.

It is quite disappointing that you would rather waste your development time redesigning things that work perfectly fine instead of working on things that are basics in other accounting software packages.

100% agree with the comments relating to this and other posts regarding invoices on hold. This is a fundamental principle of ledger control and like others have stated, Xero appear to be unique in not offering this function. Come on Xero, lets try and up the game on this one

Echoing other people's comments, I am astounded that this is not in plans for development. Surely the volume of comments from users stating how critical this is would be enough to put this in for development?

I am not sure how amending a credit limit for a customer/supplier would help if only one invoice is disputed.

Please, Xero, give this some further consideration - the people have spoken! You are the only software provider I am aware of that doesn't offer this.

I cannot believe that this is not in the plans for Xero to develop - this is a business critical feature both on sales and purchase invoices.

I need to be able to flag individual bills or invoices, not using credit limits.

Xero, this is poor 😕

This is a basic requirement. Business raises an invoice, posts it to accounts software. It's now included in month end reports and VAT returns. Customer has an issue and rightly refuses to pay until issue is resolved. Flagging the invoice is vital to getting the issue fixed and invoice paid. Why Xero can't do this simple thing is beyond me - every other accounts package I've used over the last 40 years can. Maybe it's time to go back to Sage.