Settings and activity
13 results found
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511 votes
Hi community, we thank you for your feedback on the value of being able to flag a Sales invoice as in dispute. We know a clear way to mark these invoices would be helpful.
Similarly to our update for Supplier invoices there are a few options you may want to consider to currently highlight Sales invoices in this situation;
- Add a note to the invoice to serve as a clear internal reminder of the dispute.
- Utilise tracking categories: Creating a specific tracking category like "Disputed Invoices" can help you filter and report on these items.
- Update the reference to add a notation such as [reference number] - 'In dispute'
While we know these aren't perfect solutions, we hope these may help some in the conversation right now.
We appreciate your enthusiasm for this feature, and we want to be transparent about where it stands, and this is an idea that…
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Natasha Hamlet
commented
This is such an important feature for Bills. We approve the invoice when the item comes in, but want to dispute it if the item is faulty but there is no way of making this bill stand out to avoid being paid.
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94 votesNatasha Hamlet
supported this idea
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55 votes
Hi team, we appreciate your idea and interest for this here. We apologise it's been a bit quiet on our front till now, however I want to assure you product ideas continues to be a core channel for our product teams as they continue to plan their roadmaps.
I'm pleased to share an update that this is a feature our product teams are currently taking a look into. As soon as there is further news on this to share I'll be back with another update for you on this.
Natasha Hamlet
supported this idea
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188 votesNatasha Hamlet
supported this idea
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186 votes
Thanks for your comments and emphasis on the bills side of things for the idea here. I've made sure this is shared with our team in this space.
Bills is an area we're continuing to develop with building on beautiful and I'll be sure to let you know here if there's any consideration made to change behaviour of this through the bills add and edit flow.
An error occurred while saving the comment Natasha Hamlet
commented
For all items i purchase I leave the purchase price on the product record as 0.00 because the costs fluctuate, then i input with each invoice.
I wouldnt want the sales prices to be updated across repeating invoices if I raise the price on the product record. Our customers have contracts stating their prices and just because i raise the price for new customers, doesnt mean i want it to be raised on the existing ones.
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371 votes
Hi everyone, though there isn't any progress to share on this idea we do want to provide and update for you all and thank you for engaging with us about this here.
We understand the desire and needs for being able to change or set a separate reply to email address when sending from your Xero organisation.
We're continuing to make improvements to sending of invoices in Xero however at this point our roadmaps does not extend to the email settings specifically.
This continues to be an area we're interested in diving deeper into in the long term and we'll be sure to share as soon as there's movement.
For the time being the only way to change the Reply-to email is to update this on the email settings screen prior to sending your transaction and change it back post sending. Thanks
Natasha Hamlet
supported this idea
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636 votes
Hi team, wanting to provide an update to you here, we want you to know we understand the efficiency more users would like to have in being able to automate the creation of the Xero subscription invoice inside their Xero org.
To highlight from my last update for UK users this is possible with eInvoicing through the online invoice (My Bills page).
This is still something we're interested in developing in more regions however isn't planned in our roadmap just yet.
When resource opens up for us to be able to pick this work up we will share an update with you all on this here. Thanks for staying engaged and supporting in this idea.
An error occurred while saving the comment Natasha Hamlet
commented
Not sure if this is a new thing, but when you click the link for the invoice, this opens up a browser with the invoice. Where it has the option to save to PDF/CSV it also has an option for Xero. Login, check the organisation name and it will save the document to your draft bills for processing.
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739 votes
Thanks to everyone that’s shared interest in being able to write-off invoices or bills as a bad debt. We understand how a direct feature would enhance your use of Xero and flows when trading.
As shared in our last update, while not a one-click solution we appreciate the needs expressed for being able to record bad debts right now, and have a Xero Central article that provides a way of currently accommodating this in Xero today.
There are also other options that have been shared by members in this conversation that some may want to explore.
We want to be open that specific bad debts functionality isn’t planned for invoices or bills at this time, but we understand the needs here and it’ll continue to remain high on our team’s radar when reviewing and prioritising their roadmap.
With differing product teams and needs for this functionality within invoices and bills…
Natasha Hamlet
supported this idea
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120 votes
Thanks for everyone’s feedback and detail on how important this feature is for your businesses.
To provide a little more clarity here, it’s currently possible to create a Credit note within an individual awaiting payment invoice or bill. This’ll copy the contents of the invoice/bill into a Draft Credit note where you can edit if needed. To save many users time, once approved the credit is auto applied to the related invoice or bill, but you can remove this if not applicable.
We appreciate this feature is not available for a Paid Invoice or Bill and we understand the importance of this for some organisations.
To help our product teams get a better view of the interest for the feature in Bills and Invoices it would help to track these through separate ideas - I’ll change the title of this idea to reflect Bills and we have an existing idea…
An error occurred while saving the comment Natasha Hamlet
commented
Completely agree with this. We have an e-commerce website where the invoice is paid on completion of the order, if we want to produce a credit note because an item is faulty or needs to be changed, this has to be then done from scratch rather than just using the information from the invoice. Its just an extra step that could cause errors that isnt required.
Natasha Hamlet
supported this idea
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46 votesNatasha Hamlet
supported this idea
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304 votes
Hi community, thank you to everyone who's shared and supported the ability to email credit notes to Xero.
We understand why you'd like to be able to automate the flow and entry of Credit Notes in Xero, however this isn't something we have plans of developing within Xero right now.
As mentioned in my last update it's possible to currently automate entry of Credit Notes in Xero, by publishing these through Hubdoc -You can find steps to connecting Hubdoc to your Xero organisation, or detail on publishing Credit notes, on Xero Central.
If there are any changes put in place for this, we'll let you know.
Natasha Hamlet
supported this idea
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208 votes
An error occurred while saving the comment Natasha Hamlet
commented
The remittance to the supplier does show the credit notes within the remittance under "Additional Invoice Activity" when allocated against invoices but I can only see this happening against invoices where a payment is also allocated against the invoice.
If for example a credit note was issued and this covered a number of invoices but left some outstanding on one invoice - is only the invoice with the outstanding amount shown on the remittance, or are all of those other invoices paid in full by the credit note shown on the remittance?
This would be helpful too.
Natasha Hamlet
supported this idea
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99 votes
The problem here is that the requirement is specific to each invoice, and so no creative use of credit limits will replicate the requirement for the ability to flag an invoice in dispute.
It is not even that one is more important than the other, they are equally as important to ensure that "bills" are not paid for incorrectly and that "invoices" are not continually chased when we know there is an issue.
It is quite disappointing that you would rather waste your development time redesigning things that work perfectly fine instead of working on things that are basics in other accounting software packages.