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Reporting: Customer Payment Performance - payment date and number of days late

Ability to generate a report where users’ can view contact payment activity

Purpose: Users’ can easily see which customer has good and bad credit performance, and manage customer relationships & debt.

325 votes

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AdminXero Team (Admin, Xero) shared this idea  ·   ·  Report…  ·  Admin →
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Not in pipeline  ·  AdminKelly Munro (Community Manager, Xero) responded  · 

Hi everyone, thanks so much for sharing your comments and support for this idea. We really get why you'd like a central report, so you can check each customer's payment history just to see who's paying late.

Currently as mentioned in the discussion here, you can see a customer's average days to pay on their individual contact record, but we know this isn't the same as having a single report for all your customers. 

While we can see there's a lot of interest in this, it's not on our current roadmap for development. Community members will still be able to vote - So we'll continue to keep a close eye here and will let you know if anything changes.

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  • Lee-Ann casbard commented  ·   ·  Report

    When is this going to be done??? It's taking far too long to add something so simple - the data is in Xero somewhere it's just impossible to extract. This leads to convoluted processes in-house having to be created. It's simple things like this that will lead us to change from Xero to something more user-friendly in terms of reporting.

  • Karen Browne commented  ·   ·  Report

    I want to use this figure to set company performance targets around improving our credit control efficiency.
    Can you please let us know why this report isn’t available.
    And when it will be. Thanks

  • JD Furlong commented  ·   ·  Report

    This would be great. It's been 8 years in the making?

  • Rupal Shah commented  ·   ·  Report

    How long do Xero take before they action and idea?

  • Donna Shiner commented  ·   ·  Report

    Debtor days are crucial for locating problem customers and analysing payment trends quickly

  • Sally Bailey commented  ·   ·  Report

    This needs to be added to allow proper analysis of payment trends for our customers and for effective credit control

  • Kevin Summerhays commented  ·   ·  Report

    debtor days by customer would be a useful feature. And the ability to group or segment the customers too.

  • Dan Brazelton commented  ·   ·  Report

    Went to run this report and was shocked I couldn't do it. I guess I have to export all the data to excel and figure it out myself.

  • Rupal Shah commented  ·   ·  Report

    Xero's capability to run effective credit control is really limited. The reporting is so limited other than the standard Receiveables report.

    You cannot compare payment trends for clients, this is critical when trying to complete customer analysis and look at trends.

  • Steve Shepherd commented  ·   ·  Report

    I would like to see this value influence the "expected payment date" on the receivables detail report if one has not been entered manually on the invoice.

  • Richard Lambert commented  ·   ·  Report

    This seems a basic requirement for any business accounting package, please get this resolved.

  • Karen Browne commented  ·   ·  Report

    This was an invaluable feature in Sage, very disappointed it’s not available in Xero

  • Ashley Fehr commented  ·   ·  Report

    We would really like for this to be built out.

  • Jacqui Dexter commented  ·   ·  Report

    Yes, really need this for one of my clients. The information is already there - frustrating that I can't pull a report or export a list. Pleeeease get this one adopted as soon as possible!

  • Richard Smith commented  ·   ·  Report

    Another vote for this. Debtors days taken per customer.

    This is a fairly basic thing.

    This seems to be something that is required for the larger users of Xero - its disappointing to migrate from Quickbooks that has this whilst Xero does not.

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