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This is critical for us. We have had many times were we send a PO to our supplier but its not received because it went to their accounts/invoicing email address.

Now our only option is to add in all the emails (PO, Invoicing, Remittance) and try to remember to remove the unwanted emails at the time of sending it.

But i have seen a few times recently where our invoices are also going to their sales emails etc. And we have to hope it's not confusing them.

Having the option to allocate in customers/suppliers, an invoicing email, PO email and Remittance email would eliminate duplicate emails and risk of not being sent to the correct department.

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The original post was August 2023 and this still hasn't been updated by XERO. Surely there should be some kind of update on this already!

Yes! I totally agree, this is a must. I don't think i'm on my own on this one, it seems everyone is looking for the same feature to be added. We had this option on previous softwares used. It saves so much time then needing to go through each customer to change the email when sending statements as the majority of our customer request invoices and statements sent to different email address than the primary contact. I'm really surprised that this feature has not already been added with the level of requests before mine.

It is also a problem for us when we add a Contact & then add the name & contact details.
For Rayable Contacts & for Receivable Contacts... there are different names /job functions/email addresses attached to each. When we send statements we use certain contact details & when we have a purchasing query we contact a different person & department.
With the current setup in XERO, one can not see which department each contact name is working in. Suzie works in Creditors & Anne work in Debtors. Please add a field so that one can add the role of the contact person.

This is a feature that Xero could definitely use. We are constantly being emailed by suppliers to send remittances to a certain email address. Our primary email address relate to ordering.

We are using the Xero API to post invoices from a POS system we have created.
Our customer some large customers with multiple departments. They would like to specify which email address the invoice is sent to.

The simplest solution would be to include the email address in the invoice data sent from our system to Xero. (If omitted, the main email address for the customer would be used.)

A more secure solution would require that the email address be one of those entered in Xero for the customer or their contacts.

An alternate solution would be to specify the id of the contact entered in Xero as an additional contact.

We are currently having some issues with communication from Xero, we are having to manually manipulate the email addresses when we send out documents. This is becoming tedious when sending out remittances/statements as we're having to go through one by one which defeats the point of sending in batches.

We should be able to set up on the contact card an email address for Invoices, statements, PO's and then maybe a generic contact.

For example see below and screenshot, even if there is a possibility we can add multiple email addresses' to one contact email.

Current Setup Proposed Set up Examples
Contact 1 Generic Contact John.Doe@email.com; Jane.doe@email.com
Contact 2 Invoice Contact Invoices@email.com
Contact 3 Statement Contact statements@email.com
Contact 4 PO Contact purchase.orders@email.com
Contact 5 Remittance Advice Contact cash.remittances@email.com

Yes! This would be so helpful as often quotes go to the individual for approval/PO requesting, the invoice goes to accounts payable and statements to a separate person in finance for chasing up.

The one improvement we would like to see.

We are getting more and more requests for different emails to be used for invoices/statements and general correspondence. Please give us more options for email address use, most companies have many emails for different uses and some are going to apps which deal with specific documents. Urgently required.

Over a year on and this vital action is not possible. I have just been asked by our customer why she has to receive duplicate emails all the time and it's rather embarrassing to have to say 'we don't use SAGE' ... maybe we should?

we are being asked to send invoices, statements and remittance advices to different email addresses as our customers have an automated processing system for their invoices. The other documents are not being received by the appropriate person due to only being able to send to one email address for all documents. We shouldn't be having to manually enter the email address each time we need to send the Statement/invoices/quote. It's a waste of time and tedious when there are multiple customers needing it.

This would be very benificals to our operations

This is needed urgently!

this should offer different emails for all options
eg quotes vs invoices

Do Xero actually pay any attention to customer requests for features. This has been around since 2015 and still not implemented

Very critical for users! being able to allocate this info on the contact level so automated statements sending becomes super easy.

Would think this is simple fundamentals for an accounting software your size.

Please make it happen :)

Think this would be very helpful to our organistaion as we have a number of project running for a number of clients who have different cc needs.

Xero, this is a basic option, please make this available