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We are using the Xero API to post invoices from a POS system we have created.
Our customer some large customers with multiple departments. They would like to specify which email address the invoice is sent to.

The simplest solution would be to include the email address in the invoice data sent from our system to Xero. (If omitted, the main email address for the customer would be used.)

A more secure solution would require that the email address be one of those entered in Xero for the customer or their contacts.

An alternate solution would be to specify the id of the contact entered in Xero as an additional contact.

We are currently having some issues with communication from Xero, we are having to manually manipulate the email addresses when we send out documents. This is becoming tedious when sending out remittances/statements as we're having to go through one by one which defeats the point of sending in batches.

We should be able to set up on the contact card an email address for Invoices, statements, PO's and then maybe a generic contact.

For example see below and screenshot, even if there is a possibility we can add multiple email addresses' to one contact email.

Current Setup Proposed Set up Examples
Contact 1 Generic Contact John.Doe@email.com; Jane.doe@email.com
Contact 2 Invoice Contact Invoices@email.com
Contact 3 Statement Contact statements@email.com
Contact 4 PO Contact purchase.orders@email.com
Contact 5 Remittance Advice Contact cash.remittances@email.com

Yes! This would be so helpful as often quotes go to the individual for approval/PO requesting, the invoice goes to accounts payable and statements to a separate person in finance for chasing up.

The one improvement we would like to see.

We are getting more and more requests for different emails to be used for invoices/statements and general correspondence. Please give us more options for email address use, most companies have many emails for different uses and some are going to apps which deal with specific documents. Urgently required.

Over a year on and this vital action is not possible. I have just been asked by our customer why she has to receive duplicate emails all the time and it's rather embarrassing to have to say 'we don't use SAGE' ... maybe we should?

we are being asked to send invoices, statements and remittance advices to different email addresses as our customers have an automated processing system for their invoices. The other documents are not being received by the appropriate person due to only being able to send to one email address for all documents. We shouldn't be having to manually enter the email address each time we need to send the Statement/invoices/quote. It's a waste of time and tedious when there are multiple customers needing it.

This would be very benificals to our operations

This is needed urgently!

this should offer different emails for all options
eg quotes vs invoices

Do Xero actually pay any attention to customer requests for features. This has been around since 2015 and still not implemented

Very critical for users! being able to allocate this info on the contact level so automated statements sending becomes super easy.

Would think this is simple fundamentals for an accounting software your size.

Please make it happen :)

Think this would be very helpful to our organistaion as we have a number of project running for a number of clients who have different cc needs.

Xero, this is a basic option, please make this available

https://productideas.xero.com/forums/939198-for-small-businesses/suggestions/44960884-contacts-different-default-email-addresses-for-d

Another vote for the same thing.

https://productideas.xero.com/forums/939198-for-small-businesses/suggestions/47162092-invoices-ability-to-send-invoices-and-statement

Another vote for the same thing.

Xero .... if your customers have been asking for this for over 1 year... why haven't you implemented this yet???
Just give us a drop-down box where we can select which email address we want to send the purchase order/remittance/invoice etc to !! Please :)

This feature would be incredibly helpful and is an issue we are dealing with at the moment.
I myself email purchase orders to our suppliers to their sales email address.
Another staff member emails remittances to their accounts email address.
And another staff member emails sales invoices to a different email address again.
All 3 of us need to delete each email address from the auto generated email pop-up box each time we send... quite annoying and time consuming!!

A simple idea that many people are asking for - statements to 2 person, invoices to another
Thank you

This is needed urgently!