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This is a basic function that has obviously been an issue for your customers since 2015 when this was first posted. It's now 2024! I am currently researching moving my two companies away from Xero.

This is a basic requirement for every business no matter how big. I am using Xero for multiple businesses and really need the ability to have separate email addresses for different departments for our suppliers. This feature is simply keeping up with technology in business and is well overdue in Xero.

And of course we have all those customers who use Xero and send a copy of everything to every email contact for us in their system and create waste for us wading through emails that aren't relevant...

This is a massive problem! We need to be able to send invoices to accounts payable and remittances to accounts receivable (often not the same email address!!) And quotes to another person, often the purchasing officer.

I don't understand why something so simple can't be sorted. we really need this feature to be added or will have to consider another solution and move away from Xero.

This is critical to our business

Any company ordering parts from vendors (plumber to a warehouse) has to reach out to different parties for support. There's no excuse for not having this feature. It's just sloppy and bad priorities on Xero's part.

Guys,

If you're a large enough user to think this is important, you aren't in Xero's target market.

Small business running their business from their ute is who they want.

This will never be fixed as Xero are too busy finding new small customers and their accountants who hate the shoe box of invoices (sorry, bills) these small businesses currently dump on their desk.

Very critical to our business.

From what I can tell it's because our uses for the product are not that important to their bottom line. It's more about ensuring accountants get the necessary ease so they'll keep funnelling more leads to zero while also ensuring that they tie everything as close as possible to government body requirements for data mining.

Essentially we are the product and our needs are at best secondary.

Why is there no response from Xero? 101 votes means it is an issue.

Please can you add the option to split where the invoices are sent to and where the statements are sent to. I have a customer that uses separate emails for each.

I need to send an order to the suppliers order email address and the remittance advice to another.This is basic company set up.

The ability to send sales invoices from the AR email address and remittances through the AP email address seems like pretty basic functionality.
With all the other intuitive ability that Xero has, as a new user I am surprised that that this ability is missing.

It's quite a problem actually. At the moment, if you change the address on a contact, and re-print an OLD invoice, it shows the new address, not the one it was originally sent to. The data file which contains the invoice currently has no mechanism for storing the address/contact details.

Currently, there is only provision for storing one invoice address, and one delivery address. This is especially an issue for delivery notes, where some companies have dozens of sites (Think of a supplier to a major supermarket chain), where deliveries go to dozens of different stores, but where ALL invoices go to head office, and the invoice needs to include the delivery address. As soon as you change the delivery address to send an order to a DIFFERENT store, the invoice changes as well ! ! ! ! It's worse if you need to send a copy of an invoice with a chase letter, as the delivery addresses will have changed several times, and another copy invoice a few days later willl have changed again.

An invoice SHOULD be pretty much unchangeable, and adding extra delivery addresses should certainly not change ALL invoices on file for a customer.

This is something that is being worked on (AFAIU) but is taking an awful long time to implement.

I actually came here to look how to do it, thinking it's so basic I must be missing something, only to find out it's actually not possible to send statements/quotes to different emails. This seems like such a quick win, I bet it's being held up by their onward march into changing everything to this weird new look that nobody asked for.

We are required to use different email address's for invoices to statements for some Debtors and also some Creditors

Email Settings

Whilst a user can create more that one email account for sending emails and putting reply email addresses on, only one can be selected for each at any one time. We'd like the ability to have emails relating to sales invoices and customer statements being sent from one email address, whilst at the same time having a different email address active for sending supplier remittance advices etc.

At the moment, we have to remember to go to settings each time we want to send emails and check which address is active and switch it as necessary.

Because the re are multiple people working on our finances, we use generic email addresses such as creditcontrol@............ and purchasing@........... We don't want sales related emails being sent inadvertently from the purchasing@......... email address etc.

looks like we should be voting with our feet and moving to MYOB ....

There are other ideas with much more votes (500+) from 2 years ago that are still not sorted. This will never be done, unfortunately.