Skip to content
← For small businesses

Enter your idea

For small businesses: Payroll

Categories

(thinking…)

UK Payroll - Ability to process prior year employment allowance claims through Xero payroll

At the moment this isn't an available feature, and HMRCs basic PAYE tools need to be used. It would be good to see this as an option in Xero.

109 votes

We're glad you're here

Please sign in to leave feedback
Signed in as (Sign out)
Close
Close

We’ll send you updates on this idea

Daniel Braidwood shared this idea  ·   ·  Report…  ·  Admin →
How important is this to you?

We're glad you're here

Please sign in to leave feedback
Signed in as (Sign out)
Close
Close
submitted  ·  AdminKelly Munro (Community Manager, Xero) responded  · 

Hi team, we have an exciting opportunity for a few customers to come meet some of our Xero team who are working hard to improve payroll for you

You'd get a chance to tell us your honest experience with using Xero for payroll, as well as get a tour of the Xero London office!

If this sounds like something you'd be interested in and are available on Monday Sept 30, 1:45 - 3:15pm and could come into our Xero London office, share your details in our form here.

We have a limited number of spots, so sign up as soon as you can.

Show previous admin responses (1)

We're glad you're here

Please sign in to leave feedback
Signed in as (Sign out)
Close
Close
Submitting...
An error occurred while saving the comment
  • Nina Rust commented  ·   ·  Report

    This would be really useful together with the ability to correct when clients have incorrectly claimed the allowance in prior years!

    It seems so strange the Xero is so advanced but we are still relying on Basic Tools for corrections.

  • Sue Bird commented  ·   ·  Report

    This is something basic that even HMRC say my payroll package should handle easily. It's really frustrating that I have to use the HMRC basic tools and probably end up with records in Xero that are out of sync with reality.

  • Annabel Howarth commented  ·   ·  Report

    Ridiculous that such a simple solution that is available on majority of other softwares isn't available through Xero. Very long winded time consuming process to fix something that should be simple.

  • Cathy Smith commented  ·   ·  Report

    This would be helpful as your software does not work correctly on some browsers

  • Cath Oram commented  ·   ·  Report

    Hi Emily, Not exactly- Xero assist logged into my account and found they could tick the button, but then when I logged in, I found it was un-ticked. When I realised Xero assist were using Macs (I'm on Windows 11), my son suggested using a different browser instead of Chrome. I tried Edge and then the box stayed ticked and all was well. All I know is that it is a chrome compatibility issue. I'm still waiting for HMRC to update my Employment Allowance though for 23/24- it still says I'm not claiming it! Hopefully when the EPS is sent it will register.

  • Cath Oram commented  ·   ·  Report

    I had the same problem Emily, and a lot of time was wasted trying to find out what the problem was.

  • Emily Breeden commented  ·   ·  Report

    This feature would be extremely helpful, I am also experiencing a problem where the box won't tick on the Chrome browser, but it does work on other ones.

  • Jason Burman commented  ·   ·  Report

    Please can this functionality be added to enable better payroll records to be kept

  • Helen Christopher commented  ·   ·  Report

    This is a common problem, and is easily fixed in other software providers.

  • Stuart Mathieson commented  ·   ·  Report

    Since Xero unset the allowance setting itself without it being noticed, it should provide a means of claiming for a prior year.

  • Linda Morrison commented  ·   ·  Report

    I registered a client for PAYE and whilst awaiting the PAYE reference numbers set up and processed payroll just as I would normally do. The RTI filings obviously were rejected. However I would have expected to have gone on and resubmit these filings once the PAYE reference numbers were received. Unfortunately HMRC are taking longer to provide the numbers, and when I did get them, I discovered that the 2 months' payrolls that were processed on Xero Payroll will now need to be done on Basic Tools. Really, Xero? At times I do wonder why I just don't use Basic Tools rather than Xero Payroll as 'do it on Basic Tools' seems to be the stock answer these days from Xero.

    I remember back in the early days of Xero Payroll I summed up the payroll offering as Basic Tools with a payslip. I think Basic Tools is now more advanced that Xero Payroll!

  • John Sio commented  ·   ·  Report

    Basic process that needs adding to Xero ASAP!

  • Justine Merrett commented  ·   ·  Report

    The inability to re-submit an EPS is frustrating after any tax month is frustrating - Xero's answer is to use HMRC Basic tools but we are paying for Xero Payroll.

    We use other payroll software that has this facility why doesn't Xero?

  • Elizabeth Carter commented  ·   ·  Report

    I moved from sage payroll to xero payroll with a previous client and it was as simple as ticking a box on sage, and my client got £4000. I've just failed to log into HMRC basic PAYE tools, so it's feeling especially frustrating.

  • Nick Floyd commented  ·   ·  Report

    How do you claim through Basic PAYE Tools. I'm clueless how to do it as have always relied on Payroll software to sort everything out

2