Enter your idea

Like many others it seems, I agree that the parent company should not appear boldly on emails, and should indeed be an option to include this or not. It makes our trading companies look very unprofessional, as the parent company is not associated with the trading names we have under its umbrella.

Dear Xero, Given Branding has been a feature (we've used for 12 years) we have always traded under our legal trading names that are registered to our legal business name (these are not the same thing).

We have multiple brands, with multiple legal trading names, which is why the Branding of the Invoices (that works perfectly) is an essential feature for us. This is not a hard technical fix for your tech team, it simply should not be shown on emails at all per previous.

The recommendation from your specialists to do our invoices outside of Xero or swap the trading name every time we send an invoice (from our 8 brands) seems like the hard work has been pushed to your users, rather than your techs who have broken what didn't need fixing.

As it has been a known issue since February, we will assume seeking an alternative invoicing system is your default direction as there is no real urgency to resolve this.

This should absolutely be an OPTION to include or NOT include. preferably the latter. Please let us know when this will be fixed

This is terrible - we have quite a long trading trust name and looks very unprofessional. Please just stick to displaying the trading name and not the the entire trading trust company and trustee names for a trading trust which looks terrible.

This is incredibly annoying - it requires us to download the invoice, then send via our email system the invoice to the customer. Its added time and complexity to something that used to be simple

I've just checked on the timing for a resolution to this issue which has caused a problem to all these businesses but nothing was advised. We will need to wait for more people's businesses to be affected to make it up the priority list by the looks.

This seems to be more of a bug in the new invoicing system than a product idea - something that shouldn't have been changed.

I second this request! Prefer that we have the option of showing logo only or logo with trading name.

Agree with all on this fix.
We operate with 2 business names, and it looks silly when invoices are expected to come from one name, and the other name appears at the top of the invoice email with the other name.

This is such an unnecessary and frustrating change! I operate two businesses under one company name. This was not an issue previously, and running two themes worked fine. Xero suggested changing my legal name every time I send an invoice (ridiculous) or use an external email to send invoices. My response is below.

Having read the thread it looks like multiple users have the same frustration with this change. I have customers querying whether my invoices are legitimate because of the differing business name displayed in a very large bold font at the top of the invoice. Changing the legal name every time I create an invoice is not a suitable solution, nor is sending emails externally because this does not allow my customer to "Accept" the quote in real time. Having already tried this workaround, I now have customers reporting my invoices are ending up in their junk mail. I will share my thoughts to the thread and hope this issue is resolved soon.

I am experiencing the same issue and got told to come here as there still isn't a fix. We have two Trading Names under the one Organisation in Xero. I have setup different email templates and logos. However, the massive ugly heading in the email now doesn't match one template as you cannot change this or update for a different Trading Name. Please update this Xero, it's ugly and doesn't work in the real world for businesses who have multiple or different trading names compared to the legal business name.

I just switched to Xero and this has caused a huge issue as many of my clients thought my invoices were a scam because the name didn't match my logo. Why can't we choose to use the trading name instead of the legal name, just on the emails?

I am facing a similar problem. As the old invoice version never showed the legal name I would appreciate to have the choice of displaying it or not. Sole traders like myself who offer more than one service but want to keep it professional now have the problem that we cannot seperate our services because it only shows the trading name and not the service names.
Or if it is to hard to create options on this remove it entirely and leave the option out the same it has been in the old invoicing.

This needs to be removed from the emails, and a complete nightmare for companies who have different trading names! Very confusing for our customers

Despite all of these businesses and likely more being affected by this change that Xero has made when it wasn't an issue before, it appears that we are not a priority as yet. Refer the reply I got in regard to timing of this, which does not tell us anything:

We’re sorry you feel this way, but can assure you we're listening to your suggestions as we're committed to improving Xero for all users.

We receive large volumes of wide ranging requests from our customers, which are all regularly reviewed, analysed and prioritised by our product team.

A rarely submitted feature request might be superb and very valuable but may be competing against a common request that may be perceived to be less valuable. We do try to take all elements into consideration.

The reason we don't make our Development Plan public is so that we can retain flexibility regarding features included in releases. We do mention some planned features on our blog, but as others are more susceptible to change, we'd rather under-promise and over-deliver than vice versa.

We really hope you understand the complexities involved and don't feel we're ignoring you even

though the features you've requested aren't immediately included. We also hope you continue

to submit your feedback, suggestions, frustrations and comments as this really does help us to

improve Xero.

Thank you again for your feedback.

It looks awful, and I have 2 businesses operating under the my company name...I don't want to have a bold title at the top of every single invoice, as this is not relevant to both businesses.

It looks ugly. Why are you dictating how we communicate with our customers? Give us the option to change it.

The current design header on emails makes my invoice look like a SCAM invoice.
After carefully designing custom invoice templates etc, it looks so unprofessional and not onboard with my other branding. It should at least be able to be edited, regarding font, colour, bold etc. Best case outcome, I would like to have the option of removing it entirely.

Can the Trading name (pulled from organisation details) not be shown on emailed invoices. Client has two businesses under one ABN.
Australian Titans & Pet Imports.
Currently 'Australian Titans' (name of entity) is showing under the 'Pet Import' logo. Attched examples..
When is there an ETA for this issue to be fixed?

I can only further agree with the existing comments. As a start, I cannot believe that the Organisation Settings even have a field that is called 'legal / trading name' given that legal name and trading name are two completely separate things.

Someone in the Dev team has decided to draw on this thinking it's a 'trading name' when for various requirements, the entity's legal name does have to be in this field, and as a result this is causing major issues.

Surely the simple fix, which is required immediately, would just be deleting this legal name header from the top of the e-mail template entirely (given we can't edit it in any way) and only reinstating it when it is either editable or when the organisation settings are flexible enough to allow for multiple trading names.