Enter your idea

Invoicing - Products and Services - now only gives you the first 50 items to search through, for example I was looking to add a "switch" to an invoice (I might have over a hundred), but I can only scroll through the first 50 before I have to add more details in the hope of finding the right one, rather than scrolling through all of them to find the correct one.

Xero - why is the "New" invoice item code area limited to 50 items? There are very few small businesses that only have 50 items or less in their inventory. We work in the car industry and service over 200+ makes and models of cars. Please bring back the ability to utilise the Item code as a full pull down menu with unlimited items. I agree with everyone else on this forum - definitely a backwards step.

We've started trialling the New Invoice option but have already hit a hurdle. We perform work for many Govt and Council tenders and have a large list of Products and Services that are required to align with the tender numbering. On the old invoice process, we could access all items to choose the required one, on the new invoice process we only have access to the first 50 items. Our only option currently is to have a printed copy of the P&S list on our desk to identify the code we need to input. Surely a scroll button should have been implemented giving access to the full list, no matter how many there are. This is a frustrating backward step!
We will continue to use the existing invoice system until we can't (2nd September apparently!!)

Why not give us an Option to see ALL of the list – and gosh, risk the page running a tad slower for a few seconds – rather than force us to otherwise do as you say and try and remember what it is one is looking for that may, for instance, be one of multiple and similar but differently costed services without a "code" of any sort, and take half an hour to find it by guessing. If you can "Option" the two completely different invoicing systems as you have been for many months now and have them change in a flash, as they do, why not have the design engineers develop a small and useful Option extension to enable one's whole list to be seen at a click – or not, as one wishes...? This restriction smacks of Adobe-like total disregard for the way their users actually use the system. The current restriction to 50 items and the guessing at a rarely used product or service descriptor possibly set up some years ago does not work for me.

I agree. With the classic version of invoicing, we could access all of the inventory items when raising an invoice.

I have also logged the issue with Xero where it was confirmed, and I quote: "New Invoicing only displays the first 50 items - this is by design" Why it was designed like that I cannot understand.

Sohela from Xero was very helpful with other issues. Hope really that she can assist us here with escalating the problem.

Update on my own case:
The issue for me seems to be related to *duplicate entries in our product list*. (Discovered by exporting the whole list to a CSV file, then inserting a column and running a check formula: =IF(B2=B1;"duplicate";"") then fill this formula down the whole column.)

We had about half a dozen duplicates in our item code list.
Creation of duplicate Item Codes within Xero should not have been possible, however, they were there, and removing them solved the issue of the new invoicing interface failing to load the complete list.

Thanks to Sohela in Xero Support who tracked down this issue.

"Instead one has to look up every item in the second half of the inventory, line by line before you can add it to an invoice."

I don't even know how to use this workaround... Any advice?
If I enter a known/existing product that is beyond the first 50 item codes, New Invoicing prompts as if I am entering a new product. It's completely regressive, and totally unusable. Our business uses over 1200 different product codes, and the number grows every week.

I'm worried that this limitation won't be fixed before the September decommissioning of Classic invoicing (where Item Code loading works fine), in which case every invoice will cost me more frustration than I can bear to manage.