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I'm often not sure who I have sent an invoice to by email, so if I needed to include someone I forgot to include - I could check this and then send it again. Having the ability to link xero to my email client to sync data would also be good, then I could just go to my sent items to check if it copied it across for me.

This really is critical when chasing payment or sorting out disputes. I send individual statements with a message when chasing payment but can’t see my carefully crafted words later.

It is absurd that I cannot get a copy of an invoice to a customer - what if there is a dispute or a payment mistake or something critical to my business?? Fix this Xero, before Quickbooks regains the thone

I would find it extremely helpful to be able to view sent emails to clients outside of my own email platform. Has there been any update on this does anyone know?

Why does’t Xero have this? Invoice list says sent, but there is no log!

This type of feature would be valuable to our organisation for tracking communications particularly system emailed invoices, reminders and statements.

Some clients unfortunately claim non receipt of invoices etc and we have not means to verify the communications. If a report that can generate a CSV log of email communications within date ranges would be beneficial.

I am in dispute with a client over an invoice that I raised incorrectly and then resent, I believe, the same day. I cannot provide or disprove and now have a problem with what the client 'plans' to pay - he thinks I should waive £500!

I am amazed this isn't already implemented.
Now to sort out a dispute about amounts with a customer, I now have to get them to send me the email I sent them in order to clear things up.
Less than ideal!

I can't understand why this still has not been implemented, this must be reviewed with critical importance particularly for those businesses that have invoice finance facilities and are subject to verification!

An outbox is super important, a shame it doesn't merge with your mailbox on an external app

This is a critical requirement. We need to have a record of all emails sent to our Clients and we used to be able to at least view them in the XERO record.

As these emails are sent to provide a customer with an invoice of to perform debt collection activities, we need to have them as proof. Although there is the option to send a copy of the email to the senders email box, that is simply adding more time consuming work for us, not to mention clogging up email boxes!

With my previous accounting software I was able to see the emails sent right in my Google inbox ... that was very handy. I would settle for the ability to at least see them in Xero

This is essential to good practice. Surprising that this feature isn't available from concept

Need this feature as confirmation of being sent, so as no duplications are done and proof can be provided of when and what the email was.

This would be so incredibly helpful when dealing with queries over invoices. At the moment only the initial email is logged as 'sent' and subsequent sendings seem to be logged as 'edited' but not sent - very confusing. Also no proof of who the invoice has been sent to and no detail of what was included in the email. Please build this in!

It is a requirement to be able to have proof of when an email was sent to a client or supplier with the details of what was in the original email.
MYOB has the ability to select whether an email is sent from them or from our emails.
Sending from our emails enables us to search for emails and resend them with a thread showing the date and time when the last email was sent.
This is a necessary feature.

Yep this is so important... especially when customers deny ever receiving invoices. In reality it might be a server error on their end. Or maybe they're just suddenly selectively blind. But in any case it would be good to have some evidence to show it was sent in the first place.

This is something I need.

i just started looking at this as i using myob does it
but this one area that needs fixing

Ditto what everyone else is saying- this should be an integral part of Xero