VAT Widget - Remove Error Message between accounting periods
When you're between (or at the start of) VAT accounting periods and the following are both true:
- The previous period MTD submission has been submitted to HMRC
- There are no transactions on the current period
The VAT widget on the homepage displays a generic system error. This I feel is incorrect and confusing. This error suggests the widget could not retrieve the relevant VAT information. In actual fact, there is information there - it's just empty. (For the technically minded it's the difference between an empty set versus no set being there.)
It would be better for the different scenarios and error conditions to be understood by the widget and accurate information presented. In the scenario noted above, it should still display the title and allow that title to be clicked to go into the VAT returns screens - as it does when the period has at least 1 transaction.
Andrew G
shared this idea
Sorry to hear the troubles you're running into here, Andrew . If you're experiencing performance issues, or some thing isn't working as you'd expect it to, it's best looked into with a closer lens. Please raise a case with our Xero Support team on Xero Central and our specialists can investigate with you 1-1. Thanks!
In regards to the VAT widget just to clarify, the information that is pulled to show the VAT obligation comes from HMRC and this is not something that Xero has control over. However we would like to investigate at a Support level.
