Skip to content
← Share and support customer ideas for Xero

Xero Partner Hub

Share and support ideas for managing your practice and using tools within Xero Partner Hub

Xero Partner Hub

Categories

How could we improve Xero Partner Hub?

(thinking…)

Enter your idea and we'll search to see if someone has already suggested it.

If a similar idea already exists, you can support and comment on it.

If it doesn't exist, you can post your idea so others can support it.

Enter your idea and we'll search to see if someone has already suggested it.

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback

3 results found

  1. Xero Partner Hub - Navigation

    Totally dislike this new version. The previous version was easy to navigate and know where you were and where you needed to go to.

    Not easy to use or navigate around

    1 vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    1 comment  ·  Partner Hub navigation  ·  Admin →
    Feedback  ·  AdminKelly Munro (Community Manager, Xero) responded

    Thanks for the additional information, Stephen. We appreciate it will take a bit of time to adjust to some of the changes of navigation.

    While I want to be open that we won't be returning to the old layout and navigation in the separate XPM and Xero HQ experiences, there are a few ideas that have been raised around the aspects of what information is shown within the Jobs widget and navigating to Timesheets, which I've added your vote to, so you're kept updated if there are improvements planned for these.

    If there are other specifics that you'd find useful for helping you get more out of the Xero Partner Hub experience we welcome you to start ideas for these or join others that have been raised.

  2. Xero Support

    What Happened to Xero Support and being able to raise a case?
    I find having to talk to an AI bot first before I can just ask for support very frustrating. I have a good knowledge of Xero and when I need to ask someone about something I have done my research first and can't find the right answer. Too many hoops to have to jump through to ask a question. Please bring back Xero Support screens.

    1 vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    0 comments  ·  Partner Hub navigation  ·  Admin →
    Feedback  ·  AdminKelly Munro (Community Manager, Xero) responded

    Hi Rebecca, thanks for sharing your feedback on the recent changes in Xero's Support. We understand when you’ve already researched your question, being guided through an AI assistant before reaching support can feel like an unnecessary extra step. I've made sure to share this back with our team and your feedback will help inform our review of how we can make it easier to get help when you need it.

  3. favourites

    My complete list of reports that I had marked/starred as favourites can no longer be seen in the list. Please fix.

    1 vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    0 comments  ·  Partner Hub navigation  ·  Admin →
    Feedback  ·  AdminDavid Reynolds (Admin, Xero) responded

    Hi Sheree, thanks for reaching out here.

    Just to clarify, Xero Product Ideas is a space for users to share and vote on new feature requests and improvements to help shape the future of Xero.

    Since this looks like something that needs a closer look, raising a support case directly with our Xero Support team will be the best way to get this investigated and resolved.

    Thank you!

  • Don't see your idea?