Enter your idea

This is a critical update that we need in order to continue using Xero

We really need all the people that have previously commented on this topic to reach out Xero.
It is the only way that they can see the importance of an update.

It would be helpful if we could at least have an indication if this being worked on.

We previously told clients that it would be sorted. But now it is getting embarrassing.

Adding a comment to keep the focus on this, as this is critical to our business along with a few other issues like part invoicing that we need Xero to help with a solution ASAP.

Thanks

Dave

This is a request strongly supported by many bookkeepers and business owners. It has been worked on for a couple of years now.
This is preventing some clients move to Xero and many others using your platform to use work arounds that are not practical.
Please advise a timeframe for the outcome.

Can we please have an update on this as it is critical in our business.

Also pleading for an update, please. We've invested a lot to have Xero integration with our backend systems and will need to investigate refactoring to move to a different product if this is not something that is in the medium-term roadmap

In regards to the reply above could we have an idea of when this is going to happen.

The reply is dated 18th May 2026 5 months ago. Surely if you are taking the issue seriously a update should be due.

Sadly as Xero have been unable to fix this issue, which I find very odd as the functionality is already working if you raise a Purchase order we are now having to move clients to Sage.

Disappointing as we have been encouraging clients to move to Xero. But the recent updates have not really add anything to the basic book-keeping needs that clients require.

Also because the delivery address changes on existing invoices it makes the software unsuitable for any clients requiring an Audit.
A lot of small businesses require an Audit because of other reasons not just turnover.

The changes you have recently made to this are causing us problems:
When you change a delivery address directly on an invoice in Xero, the system automatically updates the delivery address saved on that customer's contact record. This means:

If you add or edit a delivery address on any invoice, Xero saves the new address to the contact, replacing any previous delivery address.
All existing invoices for that contact will also update to show the new delivery address.

We deliver to different addresses for several customers, these delivery addresses need to remain on the Contact card. Now we can't do this. Why?

I would personally like to see an ad-hoc delivery address window from quote through to invoices. We deliver to multiple sites per supplier. The process of saving an address under the supplier name is currently very cumbersome, in fact I just type the detail in the body of my quote and invoice, giving site contact name and number. If the printed invoice can show this address and contact detail, it would be so helpful.

Update on this one please Xero? We bookkeepers have been requesting this for years. This original post is from 3 years ago. The one main weakness of Xero in my opinion. Tradies that go to multiple sites a day can not use Xero. My Tradie client uses an old fashioned invoice book and I need to raise invoices, without addresses, after the fact.

Rather than complicate the customer contact page with multiple delivery addresses Create a box/line on the invoice page to add in a delivery address which can change each time you invoice the customer instead of putting the address in the descripton box. I supply services to a local council within their properties and it would look much better on the invoice if there was a dedicated box/line that can follow through from the quotation to show the individual site address that work took place.

I just converted from MYOB and this is the most disappointing feature of XERO. You cant be expected to go into a contact and change a delivery address everytime you raise an invoice when you can have over 50 delivery address's (job sites) for each builder. This needs to be fixed immediately. Current format through edit contact is so clunky and really not acceptable. A basic feature having delivery address on each individual invoice I would have thought !!!

Is there any update on this?

I’ve recently migrated from QuickBooks, so it’s disappointing to discover that delivery addresses and delivery dates are not currently supported. As a new customer, these are important features for my business, and their absence is regrettable.

Could you please confirm whether these features are planned and, if so, provide an estimated timeframe?

Glad to see that this issue is finally being addressed. Pun intended. It has been a pet peeve for so long by a huge number of clients and has for the most part been ignored.
A time frame for when this basic option will be available to use would be amazing.

Could you pleaae provide us with a time frame that we can expect this issue to be resolved? This has been an ongoing issue for some time would appreciate it to be sorted out asap.

Could you please also make sure that Packing Slips are changed to reflect the different delivery addresses or can you add a Delivery Docket.

It is routine for customers to have more than one address to which they would like products sent to, therefore this proposed enhancement is well founded.

When an invoice is raised, the user would select which existing previously used delivery address is to be used, or get to add another if required, without limit.

Good to see this is finally being looked at. A long time coming but I will be embracing the upgrade.
Thank you