Repeating Invoice - Update template if contact email address is changed
Repeating Invoice - Update repeating invoice if contact email address is changed
Cant add vote to original post since status changed to "Not Planned" so escalated!
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Talia Spackman
commented
Agree - I have just discovered this issue myself. It was lucky I got the prompt to update the address on repeating invoices or I wouldn't have known to do it - but also, seems like double handling to me. And defeats the purpose of the supposed "single source of truth" too.
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Tracey Lindsay
commented
If updating a client address or email address, have this automatically update EVERYWHERE for the client from one place, including Repeating Invoices and Statements. We have had issues where we update the email address for a client in blue Xero and in XPM but this has not updated for the repeating invoices, so these have continued to go to the old email address. Same with Statements.
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Lisa Favelle
commented
We updated a client email address everywhere, and removed an old contact email. Due to some sort of glitch for recurring invoices, the next invoice was sent to the old contact. Apparently you have to delete the contact entity in the recurring invoice template and re-add it. This is obviously some sort of system glitch which should be rectified, why can't the template automatically update to send the invoice to the details listed on the current contact? Isn't that the most sensible way for it to work?
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Carla Fallows
commented
This is so important - the old invoicing UI used to update the repeating invoice contact automatically and now it makes you copy and paste it manually (if you have 10 repeating invoices to the same customer this is massively time cosuming) - PLEASE change it back to the old way