Stripe - Exclude Surcharge from Stripe Fee Calculation
I was wondering if it was possible to get surcharge not added into the total charge that stripe uses to get their processing fee. I always thought that the surcharge total would be like the money that they took their charge from which is why I added the surcharge anyway. It ends up being that stripe adds the surcharge in with the base charge on the customer invoice and then takes out their processing fee. I don't think that is right though. It should be a way for stripe to only charge their processing fee to the base cost of the invoice and not the surcharge as well. This is very misleading if you ask me because that is how I thought it was all along and then I found out that they charge from the base invoice charge and the surcharge. I hope that you can find a way around this in the future. Thanks.
Matthew Owen
shared this idea
Hi community, we appreciate your feedback however upon reviewing this idea we're going to shift this to Not in pipeline as this is not something we can control from the Xero end.
This is the way Stripe apply a surcharge on a payment.
If this changes in the future and something we can revisit we will provide an update here. Thanks
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Trish Giunta
commented
In social media posts, the stripe reimbursement is misunderstood. Some don’t understand how to set it up - it’s not straightforward and requires knowledge of customising invoices to include it.
Then those that do set it up, still continue to pay the 30c processing fee but also the difference between the % reimbursed and the stripe fee given they include the stripe reimbursement in their calculations.I understand that other processing apps enable full reimbursement of the processing fees unlike Stripe.
Hopefully this is something Xero can change.