Enter your idea

Introduce a more advanced customer group + pricing group system, where pricing rules are automatically applied based on the customer type and synced across integrated POS/sales platforms.

Current challenge:
Many businesses (like distributors, and hospitality suppliers ) manage multiple pricing tiers:
- Retail customers

- Wholesale clients

- Online

At the moment, Xero allows basic customer grouping, but lacks the ability to:
- Apply dynamic pricing rules per customer group
- Maintain consistent pricing across POS and invoicing systems
- Avoid manual overrides and external spreadsheets

Proposed solution:
- Assign customers to groups (e.g. Retail, Wholesale, Trade)
- Link each group to a pricing structure, such as:
- % discounts

- Fixed price lists

- Volume or case-based pricing

- Sync these pricing rules with integrated platforms such as Lightspeed Retail or Shopify

Benefits:
- Consistent pricing across all sales channels

- Reduced manual work and pricing errors

- Better margin control

- Stronger support for businesses operating hybrid retail/wholesale models

Use case example:
A product can automatically have:
- Retail price for walk-in customers

- Discounted price for wholesale accounts

- Specific pricing for B2B clients

All without manual intervention.

I believe this would be a valuable addition for many growing businesses using Xero as their core system.

Thanks for considering!