Lifting email sending limits for legitimate bulk invoices
Xero currently has a limit of about 600-800 emails per day for sending invoices. Understandably, this is to help prevent spam and protect reputations and credibility, etc - this is all very well and good.
When this limit is reached, there is an error message directing the user to contact Xero Support to confirm it is not spam, however this process of going back and forth with Xero Support took about 4 business days to resolve.
While the user can log in the next day and send another 600-800 emails, if there are a lot of invoices that need to go out this causes unnecessary delays and prolongs how soon the organisation can realise that income.
For organisations who need to send bulk invoices (eg, annual membership renewal invoices), please have a way to allow recurring, legitimate bulk-sends.
Kathy Tung
shared this idea
Thanks for sharing this feedback. We understand the request for a way to increase daily invoice email limits when you have a legitimate need to send a high volume of invoices.
As daily email limits are in place to help protect customers and maintain email deliverability, requests to increase them need to be reviewed on an individual basis rather than managed through a product idea.
I can see that you had a support case with us regarding this and this is now resolved. We've updated the status of this post to Feedback and closed it for voting, as this type of request will need to be handled through support process.
