Notification | Xero Tax (AU) - Email when a return goes to Error tab
AU Tax - Error notifications. When a return is rejected by the ATO and appears in the Error tab of the Returns section of Xero Tax, an email should be triggered to alert the tax agent so that the error can be rectified immediately.
Vicki Carlisle
shared this idea
Hi community, we’d like to share that we’ve introduced tax widgets in Xero Partner Hub so your practice can see how many returns are sitting in the Error tab.
We’ve also improved ATO response times, so returns will come back from the ATO faster and you’ll be alerted to errors sooner.
We’d love your feedback on whether these improvements address the needs behind this idea, or whether there are still situations where an email notification would be more helpful.
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Jacinta Hewer
commented
This is so important. Clients expect that once they have signed a document, the lodgement will take place. It can be weeks/days before its noticed under the error tab!
Very disappointing. -
Vicki Fletcher
commented
I had a BAS that I requested an extension on. Thought I lodged it on time but no, went in to lodge the next IAS and found the BAS had not lodged. We are now over a week late and have a Payment Plan in place which has now probably defaulted. Very frustrating that there is no notification when an error occurs.