Xero central | My cases - Ability to search previous cases
Being able to search prior support cases via a 'search' function would be very time saving. The process of scrolling through prior cases is very time consuming.
Searching only by Open/Closed cases isn't overly useful.
Kirsty O'Gorman
shared this idea
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Leah Smith
commented
This would make it a lot easier to locate past solutions, reduce duplicate support requests, and save users time when troubleshooting recurring issues.
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Leah Smith
commented
Add a search bar to the Xero Support Cases page that allows users to quickly find previous support requests using keywords. For example, searching "timesheet" would display all support cases containing that word in the case title, description, or support responses. This would make it easier to locate past solutions, reduce duplicate support requests, and save users time when troubleshooting recurring issues.
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Yisell Asencio
commented
Hola. Martin Lespada ha estado intentando cambiar el correo electrónico para que las facturas de Xero lleguen al correo @yisell.asencio@inswitch.com pero no he logrado recibirlas ni puedo verlas tampoco en mi perfil. Intentamos que desde mi perfil pueda visaulizar las facturas también.
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Petra Luck
commented
This would be extremely helpful.
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Anita Wildman
commented
There is currently no ability to search your own support cases, which means I am scrolling through cases trying to find a prior support case that may still be relevant (and avoid me needing to contact support again).