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Subject: Feedback on New Products & Services Search Layout
Hello Xero Team,
The latest update to the Products and Services screen has made our day-to-day work significantly less efficient.
In particular, moving the Search box all the way to the far right-hand side of the screen is very frustrating when working with a large inventory.
We have approximately 3,000 product codes in Xero and use the search function constantly throughout the day. When entering a product code, we now have to look to the far right to make sure we have typed the correct code, and then move our eyes back to the left-hand side of the screen to check the search result and confirm the item.
Previously, the layout was much more practical and efficient.
I have attached a screenshot showing exactly what I mean. On a large desktop monitor, there is a huge amount of unused space between the product information and the search box. From a user’s perspective, I cannot understand how moving a frequently used function so far away improves usability.
Please consider either:
- Moving the search box back to its previous position; or
- Allowing users to customise its position.
A new design is only an improvement if it makes the software easier and faster to use. Businesses like ours pay for Xero because we expect it to improve efficiency. Changes that add unnecessary eye movement and extra effort to repetitive tasks have the opposite effect.
Please pass this feedback directly to the Products & Services / UI development team. I would also appreciate knowing whether there is currently any way to restore the previous layout.

I also want to point out that I really appreciate the new functionality that allows us to choose which rows/columns and information we want to see. That is a genuinely useful improvement and gives businesses more flexibility in how they work.
However, when an update introduces something useful, we should also be able to provide honest feedback about the parts that actually slow down everyday work.
The issue with the search box is a good example. It may look cleaner from a design perspective, but for users who search hundreds of product codes throughout the day, its new position makes the process less efficient.
Please keep adding useful functionality, but also consider the practical workflow of the people who use Xero for hours every day. Sometimes something that looks better on screen does not necessarily work better in practice.