Customer Support - More direct way to get help
The contact details / help required for Xero NOT our contact details should be on the first page. It should not be up to us the client to have to read through various lists of things. We should have the ability to immediately send an e-mail or in some circumstances be able to speak with a human being straight away.
A lot of times a two minute phone call will sort something out that takes several e-mails back and forth and this means a lot of wasted time.
Yvonne Akerman
shared this idea
Hi community, we appreciate the feedback we've received on getting in touch with support and you may have noticed that on Xero Central.
We made a change where along with the tile to 'Contact Xero Support' which is found at the bottom of most pages, when logged into Xero Central you'll now see a button at the top right of the page to 'Contact Support'.
Both options will take you through a flow of raising a case with our Xero Support team where the details you share will help us quickly get you in touch with a specialists with the right expertise to help.
While a call back isn't always the first option our team are generally happy to arrange a call in most instances where asked. The more detail you can provide about your question or query will help us zone in to support you as quickly as possible.
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David Rotondella
commented
I agree its seems to be standard practice to duck and evade the paying customer