Xero Central - Advertise Xero Product Ideas on the Support Page
OK so maybe it's obvious to you that Xero Product Ideas is under the 'Community' tab on xero central but can I suggest you mention it under 'Support' too, as that is where most people looking for help start?
I tried searching 'feature request', 'request' etc on support and in the end had to open a case to find out you had a whole Product Ideas thing - I didn't think to look under 'Community' as I wrongly assumed that was just discussion.
I can't be the only person who thought this way, especially when concerned about something that seems like a flaw in xero, so this is just a suggestion which might reduce your customer service workload.
Alice Carter
shared this idea
Thanks for continuing to share how we could make the navigation experience through to Xero Product Ideas easier for you.
I'd like to share a few updates that we've made including adding Product Ideas to the Xero Central homepage. You'll also find from your initials in the top right when working in Xero you can now come straight to Xero Product Ideas.
We're continuing to think about how we evolve and better embed product ideas into the support throughout Xero's features and products to make engaging and sharing your feedback simpler and seamless. Thanks again!
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Su Anderson
commented
Good News. Any chance to have our support cases and product ideas linked to our User, would save a LOT of time especially as we wouldn't have to sign in again and search for the relevant area for updates or responses as well. Thanks
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Sharon Davies
commented
Make sure all Xero customers know about 'Post your idea' as I had no idea this feature existed until recently and this feature should be clearly displayed on Xero. That way more users get to vote!