Settings and activity
7 results found
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44 votes
Elliot Nicholls
supported this idea
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8 votes
Hi everyone, appreciate the feedback here. As you may have noticed we have made some changes to the Contact field within new invoicing over the past few months to improve the experience.
When entering a contacts name, the contact's shown are results from your existing contact record.
As a start to help with cleaning up contacts that have been created in error you can either edit contact records, or merge contacts that may have been created as duplicates in error. This will help limit the number of contacts that are appearing in results when you type a contacts name on an invoice.
Elliot Nicholls
supported this idea
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96 votes
An error occurred while saving the comment Elliot Nicholls
supported this idea
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9 votes
An error occurred while saving the comment Elliot Nicholls
commented
Because they simply don't care. Lump everyone into a rip off plan for features they don't want or ask for and charge through the nose for it. We are all stuck with it. The only option we have is to vote with our feet and leave in droves. Then they might listen when the share price plummets. Give zoho invoice and go. They now have single touch payroll for a fraction of the cost.
Elliot Nicholls
supported this idea
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An error occurred while saving the comment Elliot Nicholls
commented
Did you call the company xero on purpose so you could deliberately aim for Zero stars for xero!! My idea is for xero to stop jacking the price of a rubbish product that gets worse every year by charging for features no one asked for and then you tell us you've listened to us. Auto saving invoices for example. Who asked for that? No one. At least let us turn it off. sort it out. You just don't care. I for one am jumping ship. I can't be bothered with this overpriced rubbish when there are so many other options on the market that are better. Who's with me??
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7 votes
HI Jill, appreciate you posting here, not knowing where else to go.
For something that appears to not be working as it should or where you're having performance issues in Xero - these are best to raise with our specialists at Xero Support where we have tools to investigate, triage any issues and escalate with our team if needed.
When it comes to new invoicing we've communicated a lot of the changes and what's coming up through our Xero central page here. Otherwise, you'll also find many ideas for changes across product ideas here that I'd recommend joining for updates where you're interested. Searching 'New invoicing' on the main page of the site should help you find a list of the different features.
Elliot Nicholls
supported this idea
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53 votes
Hi everyone, we appreciate seeking urgent help, however right here you're in Xero Product Ideas. This is where you can join and vote on ideas for change at Xero, this is not a direct line to support. This is a public forum where anything you post is visible to others - Please keep this in mind when sharing your details.
While we don't have an inbound number you can contact our Xero Support team, you can reach them anytime by raising a case through the Contact Xero Support tile found at the bottom of most pages throughout Xero Central.
If you can provide a little detail on your questions or what you're needing help with we'll be bale to get you in touch with someone with the best skills to help, and generally our specialists are happy to arrange a phone call at a time that suits you.
Elliot Nicholls
supported this idea
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51 votes
Hi everyone, returning from my last update I wanted to confirm that we have released generative answers in Xero in app help for all customers.
We appreciate this isn't a direct live chat feature that is being asked for in this idea and will move the status back to Submitted, however we'd recommend giving this a try when you're next looking for an answer while working in Xero.
This feature takes into account what page you’re viewing, and the version of Xero you use, to do the best to ensure that the information provided is relevant to you.
Live chat is not something we have planned at this stage but if any steps are planned toward this, we'll let you know here.
Elliot Nicholls
supported this idea
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How hard can it be to add this. Not hard. They just don't care about their customers