Settings and activity
1259 results found
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3 votes
Freya Pieroz
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54 votesFreya Pieroz
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57 votes
Hi everyone, returning from my last update I wanted to confirm that we have released generative answers in Xero in app help for all customers.
We appreciate this isn't a direct live chat feature that is being asked for in this idea and will move the status back to Submitted, however we'd recommend giving this a try when you're next looking for an answer while working in Xero.
This feature takes into account what page you’re viewing, and the version of Xero you use, to do the best to ensure that the information provided is relevant to you.
Live chat is not something we have planned at this stage but if any steps are planned toward this, we'll let you know here.
An error occurred while saving the comment An error occurred while saving the comment Freya Pieroz
commented
@Martin Danger and will the generative AI have the hallucinations removed? Will it only have access to current information or will obsolete help files still be in the database?
(And if the genAI gives advice that is counter to legal requirements in the country of the user, will Xero hold itself liable for the advice given, just as if the advice as given by a human?)
Freya Pieroz
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5 votesFreya Pieroz
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4 votesFreya Pieroz
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10 votesFreya Pieroz
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4 votesFreya Pieroz
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32 votesFreya Pieroz
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5 votesFreya Pieroz
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8 votesFreya Pieroz
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74 votes
Thank you for your engagement and sharing through product ideas, everyone. While we appreciate wanting more flexibility and detail in payroll reports, with payroll development quite separated for each region, and to help our product teams best understand the data that would be most useful for our customers we're going to close this idea and recommend starting ideas for the specific fields that would be helpful in reports and why you'd find this useful.
Taking a closer look at ideas for what's been mentioned in this thread we have a couple of ideas users in this idea may want to vote on;
Welcome to come back and share links for other idea you create that others in this idea may want to support. 🙏
Freya Pieroz
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21 votes
Hi team, we appreciate interest in being able to create more customised layouts when it comes to the styling of the PDF's of your reports.
Being upfront this isn't a feature we have immediate plans around but we'd like to keep tracking the interest from community around, through this idea.
An error occurred while saving the comment Freya Pieroz
commented
When we're creating a report for the client to give to an employee or to a government body on behalf of an employee, we do not want the practice logo on the report. We want the client's logo!
By the same token, we don't want to edit the practice branding to show the client logo, because it may get used for other clients before it gets changed back.
Practice branding should have the practice logo for use when producing reports as the practice with many clients.
Client branding should have the client logo for use when producing reports as the specific client.Having only one option - the practice branding - is not sufficient for the needs of the client.
Freya Pieroz
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12 votes
Thanks for the added detail, Becky. This is good to know when sharing back with the team. While this may be something we look closer at down the line, I want to be open that we don't have direct change planned in the near term.
Understand it's a few more clicks at present, potentially to save tabbing 8 time clicking on the Tax Rate column and then tabbing once may save a little time atm. Completely get it's not a resolve though.
Account Team - Is it possible that this would be when you're copying an invoice to a new draft invoice? If so, and you select the same Contact defaults aren't automatically applied and you'd need to remove and re-add the contact on the new draft invoice to trigger defaults to be applied. Otherwise, I'd recommend raising a case with our team of specialists for a closer look as…
An error occurred while saving the comment Freya Pieroz
commented
@Kelly Munro, I'd like to note that for those with Accessibility needs, clicking may not be an option at all, and tabbing x8 is the only available method
Freya Pieroz
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407 votes
Hey team, thanks for all your input on partial asset disposal.
We understand that manually managing parts of an asset can be time-consuming. While we don't have plans at this time to develop a built-in feature, your feedback's really helpful in showing us where things could improve.
For now, manual methods to calculate depreciation and record journal entries to keep things accurate would be the best option.
However, this is a feature that we'd like to revisit as we plan our future roadmaps, and will be happy to share if there is any traction around this. Please keep sharing this idea with any colleagues you feel could benefit from this too.
Freya Pieroz
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3 votesFreya Pieroz
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75 votes
Hi team. We can see it's been a while since we've provided you with an update about this idea. Looks like it's steadily Gaining Support.
Whilst this idea isn't currently on our product team's roadmap, we're monitoring the activity and will keep you updated as we go.
Freya Pieroz
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4 votesFreya Pieroz
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6 votes
Appreciate sharing your thoughts on date conventions used across reports in Xero, Danmark. While there's standardisation across the way dates are shown across Xero, there can be slight differences based on region, as well as the period being reflected.
For example all regions excepting US will show date format as Date Month Year, where-as US will be formatted as Month Day, Year.
When Xero reports for a general period like an entire month or year this is abbreviated to the shortest date format that represents that period e.g June 2025 or 2025 respectively, however when running a report for a singular 'as at' date the entire date is shown such as 13 June 2025.
While I appreciate it doesn't mean a change to the formatting that you're requesting here, hopefully this sheds light on where date formatting may differ and gives more assurance that there's a structured approach to how…
Freya Pieroz
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2 votes
Thanks for sharing your idea, and letting us know the changes that matter most for you.
We've reviewed your idea and now it's up to the community to get behind and support it.
Along with votes, other members can now comment to share additional detail about how your idea could improve their experience with Xero.
An error occurred while saving the comment Freya Pieroz
commented
Especially since Xero isn't set up to allow large PAYG withholders, only monthly and quarterly reporters.
For Xero's reference, here's the Australian Tax Office information on withholding cycles: https://www.ato.gov.au/businesses-and-organisations/hiring-and-paying-your-workers/payg-withholding/paying-and-reporting-withheld-amounts/when-to-pay-and-report-on-activity-statements
Large PAYG Withholders are those who are, or have in the recent past, withholding more than 1 million per year in tax, which works out to a bit over $83k withheld per month. Which is easy to do in industries with a bunch of high income earners, like IT - it takes fewer than 20 employees in the top tax bracket.
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38 votesFreya Pieroz
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How do I turn off generative AI 'help'? I find Googling (when generative AI is turned off there) to be more useful.