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This is a very poor response. I'm sure many businesses like us don't use Xero for invoicing as we have a separate software for this that is integrated with Xero. We moved from Quickbooks because they didn't listen to their customers.

How much more improvement do the invoices in Xero need? Is that really more important than making it easier for your customers to collect money from their customers? I'm baffled by this logic and greatly disappointed.

Do you really think your customers will value “building on beautiful” above being able to collect payments from their clients? If so, you must be targeting your product at some market other than SMEs. I can’t imagine in the current economic environment that they have a higher priority for the invoicing component of their accounting system than optimizing collecting payments.

Kelly at Xero team,
You mention listening and evolving the platform in "building on beautiful", but then say thanks for feedback but XERO have no plans to develop our collective request for a pay now feature on Statements. It feels like XERO is indifferent to this request, despite the support which is very disappointing. Perhaps a bigger customer feedback campaigned is needed on a social media platform to increase the the current XERO interest. Can anyone suggest a hashtag?

That is really disappointing Kelly & I think very poor client service from Xero. This is a very basic function and an obvious benefit to all. I can't see why this shouldn't be a simple fix nor why Xero, who are providing an accounting software, think that giving the ability to send out statements with multilple invoices & a final balance is sufficient & would not need a facility to pay the balance??? It makes no logical sense. It would be better to remove the option to send a statement, as what is the point if the end client can't then pay it? Makes chasing outstanding balances really hard work.

Disappointing response today from Xero

Every month I send statements to our overdue clients, every month I get asked if they can pay all in one go not having to pay each invoice separately.
This is seriously a must have feature, and I don't understand why the Xero team can't see this.

We need this option we have so many clients that would like this option on the statement to pay via credit card and not via bank details, if this could be looked at as an option to add it would make it so useful

This would be so useful to our clients

This would be very helpful

This would be so useful

This pay now option would make it easier for both parties.

We would like the statement to list invoice numbers and the client can select the ones they are wishing to pay in one lump sum. They will then see any outstanding balance & invoices.
This feature should be introduced.

We use Thoroughbred payments for a lot of our clients and while we can include the payment link on their invoices, we also send out statements.

Not having the ability to do this on the statements seems very backward to me. Surely it's a simple fix to be able to add this ability to statement templates.

Having read all of the comments clearly this is something that your customers want as do our customers, surely this is a win win for all

Xero have an awesome plug in feature for Invoices, but to be honest 99% of customers pay on statements not invoices. By excluding the pay now feature for statements is madness and not user friendly. Please include this plug in feature urgently

Regards

Scott

This would be great if Xero could get this feature organised. We have many customers who order several invoices throughout the month so a link on the statement would be very helpful.

We currently create draft invoices and then manually merge them prior to sending them out at the end of the month. A huge waste of time.

Please enable 'pay now' on statements!

Please make the 'pay now' link a feature for statements.

Hi Xero Team

Please add Pay Now to statements.

I also agree with all the comments. A monthly statement provides additional opportunity for customer to pay in full if there were the invoice toggle to select. Xero, please add the pay now feature to the statements so your customer's can see an improvement to A/R churn!