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Login - Don't Log Me Out/Extend Log Out Time (more than 60 minutes)

Develop the feature where Xero doesn't log user out time is extended for more than 60 minutes when it’s idle.

Purpose: Because having to log in again can disrupt users' workflow, which some users had to be interrupted as they’re also taking care of their business at the same time.

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AdminXero Team (Admin, Xero) shared this idea  ·   ·  Report…  ·  Admin →
not planned  ·  AdminKelly Munro (Community Manager, Xero) responded  · 

Hi everyone, we appreciate the interest surrounding this idea, however we want to be open that we're unable to extend our log-out time past 60 minutes. Xero hold a lot of sensitive information including bank data and we're required to be as secure as online banking.
Any session information running on a web browser can potentially be stolen. If the session does not time out. You then have an infinitely long vulnerability window to session hijacking. Our best option is to keep a tight expiration window on the session cookie, and regenerate them frequently. Even setting a long timeout doesn't help with this - too long a timeout will greatly increase the risk of invasion or potentially jeopardise your personal data and the safety and integrity of the Xero application itself. This is why we maintain control of this.
If we detect there's been no activity on a page (e.g move movements, clicks, keyboard) for 10 minutes you'll receive an inactivity prompt ('Hey Kelly, are you still there?') and if your session reaches 60 minutes you'll be redirected to the login page. 

  • As a suggestion you can periodically refresh the screen <F5> to prevent the security timeout kicking in.

In more recent comments here it sounds like some of you are having issues with the login process or staying logged into Xero for less than 60 minutes. If you're experiencing unexpected behaviour, we'd highly recommend raising a case with our team of specialists at Xero Support where we have tools to investigate and confirm what's going on - Any details you can provide the team on the page you're trying to sign in from (e.g URL, error 500 received) or actions you were making when the login issue occurred will help. Thanks

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  • Elizabeth Nuss commented  ·   ·  Report

    It's not unusual to allow the account holder/administrator to personalise the time before the software logs company users out.

    Surely we can all be responsible for managing the risk in Xero according to our company needs.

  • David Baker commented  ·   ·  Report

    As with not being able to post a payment under bills to pay unless in home currency this issue also seems ot have been around for such a long time. So many people work from home on their own, and it really does not make sense to not enable them to etend this time. Xero is losing rapidly its reputation as responsive to its users needs when compared to other cloud based accounting packages not only amongst users but also accountants who promote to their clients.

  • Jo Murray commented  ·   ·  Report

    I use the Xero projects and tasks feature along with the Xero timer to log my time while working. I use this timer/tasks all day every day. It's so tedious with the system constantly logging me throughout the day. What's the point of a project timer if I can't use it effectively?

  • Gretel O'Malley commented  ·   ·  Report

    Working on something and go to lunch, come back and have to reset a dozen reports from scratch... so often

  • Tony White commented  ·   ·  Report

    OMG!!!! CAN I VOTE FOR THIS TO CHANGE 40 OR MORE TIMES............ soooooo over having to log in again and again and again and again and again and again and again (get the message😡) Please fix this..........

  • Dayle O'Callaghan commented  ·   ·  Report

    Thanks Matt Eady & Kevin Y :)

    HEY XERO, if a work around is required, isn't it about time you did something instead of messing with screen views ?

  • Ariana Klitzner commented  ·   ·  Report

    Especially with project tracking it is really frustrating to try to go from task to task, track accurately, and then have to sign in

  • Wendy Jones commented  ·   ·  Report

    Great to know there is work around for this issue - thanks Kevin Y. However Xero I think you should review the user comments as in my mind it is your issue to rectify.

  • Kevin Y commented  ·   ·  Report

    Hi Tasman,

    I have had that issue in the past too! I resolved it by opening another tab and logging in with the new tag, once logged in your original tab should be ok with saving the new changes without losing everything.

    Can vouch for Mat Eady's rec of Tab Reloader (or similar) from chrome store to prevent time out issues. Have more than one tab of Xero open and pin one of the tabs as the one to be reloaded at set intervals. Set and forget.

  • Tasman Simkins commented  ·   ·  Report

    This is very frustrating and causes me a lot of lot work. I have an invoice open for working on. I leave it for a bit and come back to it make a lot of changes and then when I try and save it come up that it cannot save. Instead of just loggin back in and allowing me to save the invoice I loiose all of the changes that i have made. It is so frustrating and should not be the case. Xero Fix it,.

  • Suzanne Varghese commented  ·   ·  Report

    Having to continually log back is inefficient, inconvenient and therefore costly and frustrating. Is there a solution to this problem yet?

  • Administrator ToTal Risk commented  ·   ·  Report

    This is probably the only frustration I have with Xero and I am reminded of it multiple times each day. As for 'periodically refreshing the screen' as a workaround - Kafkaesque

  • Matthew Dipple commented  ·   ·  Report

    It would be great to be able to disable the timeout function on a trusted computer as well--I work on a computer in a secure location all day, and track time using the Xero timer. It is a pain to need to log in 10+ times per day just to track time! Please add my enthusiastic vote for this item.

  • Wendy Jones commented  ·   ·  Report

    This discussion has been open for some time - will there be a resolution soon? I work all day in between different programs and find it so frustrating having to login when returning to Xero. It is disruptive, frustrating and surprisingly time consuming especially with the 2 factor authentication. Please allow the user to set the timing out limits using Administrator rights

  • Richard Hatherly commented  ·   ·  Report

    Or you could you have an option per account for the customer that let's us choose if we get logged out or not.

    It's very annoying, coming from a desktop app to be entering data, get a phone call, come back to xero and you are logged out.

    VERY ANNOYING!

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