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Thanks Matt Eady & Kevin Y :)

HEY XERO, if a work around is required, isn't it about time you did something instead of messing with screen views ?

Especially with project tracking it is really frustrating to try to go from task to task, track accurately, and then have to sign in

Great to know there is work around for this issue - thanks Kevin Y. However Xero I think you should review the user comments as in my mind it is your issue to rectify.

Thanks for the tip Kenin Y. I will try that.

Hi Tasman,

I have had that issue in the past too! I resolved it by opening another tab and logging in with the new tag, once logged in your original tab should be ok with saving the new changes without losing everything.

Can vouch for Mat Eady's rec of Tab Reloader (or similar) from chrome store to prevent time out issues. Have more than one tab of Xero open and pin one of the tabs as the one to be reloaded at set intervals. Set and forget.

This is very frustrating and causes me a lot of lot work. I have an invoice open for working on. I leave it for a bit and come back to it make a lot of changes and then when I try and save it come up that it cannot save. Instead of just loggin back in and allowing me to save the invoice I loiose all of the changes that i have made. It is so frustrating and should not be the case. Xero Fix it,.

Having to continually log back is inefficient, inconvenient and therefore costly and frustrating. Is there a solution to this problem yet?

How annoying is this

This is probably the only frustration I have with Xero and I am reminded of it multiple times each day. As for 'periodically refreshing the screen' as a workaround - Kafkaesque

It would be great to be able to disable the timeout function on a trusted computer as well--I work on a computer in a secure location all day, and track time using the Xero timer. It is a pain to need to log in 10+ times per day just to track time! Please add my enthusiastic vote for this item.

This discussion has been open for some time - will there be a resolution soon? I work all day in between different programs and find it so frustrating having to login when returning to Xero. It is disruptive, frustrating and surprisingly time consuming especially with the 2 factor authentication. Please allow the user to set the timing out limits using Administrator rights

2022 and you still haven't implemented this option. SOO frustrating.

**THIS MAY BE A WORKAROUND FOR CHROME USERS**

Auto Refresh Extension for Chrome:
https://chrome.google.com/webstore/detail/easy-auto-refresh/aabcgdmkeabbnleenpncegpcngjpnjkc/related?hl=en

Or you could you have an option per account for the customer that let's us choose if we get logged out or not.

It's very annoying, coming from a desktop app to be entering data, get a phone call, come back to xero and you are logged out.

VERY ANNOYING!

Pleeeeeeeease :(

Such an easy change to do ... c'mon Xero. It can be a parameter per user that the Administrator sets so if you want it open for 8 hours then the Admin user determines the merit of it and sets it per user.
To say Xero makes that determination for all companies because of the sensitive information is a way round of not doing the enhancement.

This "feature" drives me crazy.i have to log-in again and again every day. It's starting to become a reason to change platforms.

It is very disappointing that we have all found our way here for the same frustrating reason and nothing has changed.

Edit: I have received a reply from Xero Support:

Unfortunately, we're unable to extend our log-out time past 60 minutes, as we do hold a lot of sensitive information including bank data and we're required to be as secure as online banking.

Any session information running on a web browser can potentially be stolen. If the session does not time out then you have an infinitely long vulnerability window to session hijacking. The best option is to keep a tight expiration window on the session cookie, and regenerate them frequently.

Even setting a long timeout doesn't help with this - too long a timeout will greatly increase the risk of invasion or potentially jeopardise your personal data and the safety and integrity of the Xero application itself. This is why we maintain control of this.

However it is a priority for us to continually improve the way we handle sessions and session timeouts. We are working on better strategies and looking at changing our authentication model to better cope with session timeouts, browser connection failures and application upgrades.

A suggestion in the meantime would be to regularly save your data and periodically refresh the screen <F5> to prevent the security timeout kicking in.

We would also suggest you tick 'trust this device' if you haven't already.

Kind regards

Zaheer

Is there any update on this feature being created? Like many here, I am using Xero all hours of the day, so coming back to find I have to login again is a pain big time.

I can't believe only 23 people (myself included) have voted for this since 2013. This is one of THE MOST ANNOYING things that I need to deal with every day at work.
I'm sure it's not that difficult to fix it.

Xero please make this user adjustable. it is highly frustrating being logged out constantly