Reporting: Customer Payment Performance - payment date and number of days late
Ability to generate a report where users’ can view contact payment activity
Purpose: Users’ can easily see which customer has good and bad credit performance, and manage customer relationships & debt.

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Lisa Williams commented
This has been requested for years, is Xero going to look at this? To action this per customer is a very inefficient option. other programs offer this. Please relook into this.
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Julie Sutton commented
Would like a report to be able to see a list of contacts together with their average payment days - I know this can be seen on each contact but its very inefficient to look this up for each client one by one.
use this information to update our 30 day cash flow in Xero but also need to use for longer term cash flow forecast reporting too and would be so much more efficient to be able to import a single list.Yet another simple report in SAGE that is missing from Xero
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Sanet Riekert commented
Need to see this especially when renewing contracts in bulk on Ignition.
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Ruth Taylor commented
As mentioned by so many comments, the information is already calculated there within Xero as o/s days are shown for each invoice in the individual customer account. Surely it should be simple report writing task for the Xero team to bring the data together an make available as part of the reporting tools for credit control & KPI's?
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Julia Payne commented
The number of critical management reports missing from Xero is astounding. Another one we'll wait forever for no doubt.
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Alan Balfour commented
We are signatories to the Prompt Payment Code which encourages Large co.s to pay their suppliers on-time and hopefully within 30 days. THis report would be a real benefit on ensuring they do. https://www.smallbusinesscommissioner.gov.uk/ppc/
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Sarah Leo commented
Much needed info. Data is currently being calculated and sitting there but not in a useful manner.
Will improve health of many organisations with a simple report create or addition of field selection for custom reports. -
Andy Stoner commented
A key report that would massively help credit control
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Kirsty Taylor commented
this is a key metric within our business I would love this to be readily available
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Jemma Ellis commented
I hope this is something that xero can consider in the near future. It would be a great tool for credit control, especially when new practices have been put in place.
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Jayne Powis commented
Is key report that is needed
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denise simmonds commented
This is such an important feature and should be standard.
To have to view each individual contact is so time consuming and frustrating when the information is already stored within Xero. -
Louise Banks commented
This should be a standard feature! Monitoring customer payment behaviour is a key task.
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Kevin Moroney commented
For accounts payable as well. Very important feature.
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Murchisons Services commented
Thanks if we could have a report that shows Debtor days per customer in one report
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Karen Browne commented
It's times like these I wish we'd stuck with Sage 🤫
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David Cornell commented
This is v important in structuring the cashflow to account for habitual late payers and those that define their own terms of payment so would be of great assistance
Hoping it gets done soon but judging by the dates of some comments I may be hoping too much
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Lee-Ann casbard commented
When is this going to be done??? It's taking far too long to add something so simple - the data is in Xero somewhere it's just impossible to extract. This leads to convoluted processes in-house having to be created. It's simple things like this that will lead us to change from Xero to something more user-friendly in terms of reporting.
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Karen Browne commented
I want to use this figure to set company performance targets around improving our credit control efficiency.
Can you please let us know why this report isn’t available.
And when it will be. Thanks -
Adrian Celotti commented
couldn't be that hard, get it done!!