Contacts - Different default email addresses for different transactions in Xero
Ability to allocate different transactions to different email addresses.
Purpose: Because it’ll make users’ workflow easier when they’re dealing with the contacts that have different departments.
Hi community, we appreciate your continued feedback on having different default email addresses for various transaction types in Xero contacts, and the manual steps involved to ensure you're communicating with the right person for different purposes.
Currently, one way of managing this in Xero would be to include every additional person on a contact record in emails, and then removing those that aren't required when sending each transaction. However we totally get this isn't the ideal solution.
While being able to set different email addresses for differing transaction types is something we want to address longer term, like the idea for multiple addresses work for this feature requires cross-collaboration between teams in order to achieve.
Once the multiple addresses feature is live this is something we'll be able to consider more closely and provide further updates on.
We do regularly review all ideas here, and your input is vital. We'll update you if anything changes. Thanks
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Eliza Barwick
    
 commented
    
  Yes, we need to be able to send POs to a sales emails at with our suppliers, and then the remittance advices to the accounts emails/departments. Our suppliers have requested this of us, and we have to remember which one to manually remove when sending these emails.
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Margaret Murphy
    
 commented
    
  I'm a relatively new user to Xero and am very surprised that the option to send tax invoices and statements to different email addresses is not available. Please can this fix be given priority. It's not efficient for us to have to manually change email addresses each month and there's always the risk of human error.
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David Butler
    
 commented
    
  Agree with all of these comments. We need the ability to change the destination email address easily.
I have a large customer who require invoices to be sent to different email addresses (different departments within their finance group) depending on what the invoice is for. A drop down list would be perfect and minimize typing mistakes. - 
      
Fiona Isaacs
    
 commented
    
  We have a company that is a supplier and also a customer. They have requested a different email address for their remittance advice but if I change this then their invoices go to the wrong address. It would be ideal if different email addresses could be loaded for a supplier and a customer when they are the same company.
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Tammie Eadie
    
 commented
    
  This function is critical. Many of our business customers want invoices going to their accounts department instead of back to the original contact that has nothing to do with accounts.
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Cherron Christie
    
 commented
    
  Essential. It's like Xero expects only x1 user to be sending every single document from Xero and to know which email each document should go to....Surely a PO shouldn't be going to someones email that doesn't handle PO's from our company. Most companies have many different users doing many different documents and sending just as many emails. Makes no sense.
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Paul Barlow
    
 commented
    
  Essential to be able to send to different email addresses for different reasons. Looks like we will have to ditch Xero
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Mary  Ashby
    
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  This is absolutely essential to me. Some of our customers will not pay unless we send invoices and statements to the correct (separate) email addresses. It's most annoying having to go through every invoice and statement to make sure they are going to the correct email address.
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Anastasiia Dorodnaia
    
 commented
    
  This is a critical feature! We have many suppliers who require invoices and statements to be sent to separate email addresses. It is a hassle to remember this every time we send a statement email. Xero, you claim to be user-friendly and a modern platform; please move forward, not backward, as you have done with your recent so-called "updates."
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Blue Recruitment Personnel Ltd.
    
 commented
    
  It has been almost a year and as we all know by now, Xero never listen, therefore this request will be here 10 years from now.
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Chris Parker
    
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Chris Parker
    
 commented
    
  I love the fee hikes and the being ignored Pretty sure quick books has this feature.
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Charles O'Brien
    
 commented
    
  Desperately need this function. Not sure how it's so hard to make this happen
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Megan Bright
    
 commented
    
  Yes a must do please Xero!
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Leticia Woodward
    
 commented
    
  The ability to be able to send invoices to accounts payable and remittances to accounts receivable along with purchase orders to an order email is a basic requirement for most businesses. Including this would remove a lot of manual intervention.
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Ivelina Ivanova
    
 commented
    
  This is one of those clumsy Xero functionalities that desperately needs improving. Virtually all our customers have a a separate email for invoices from the one for accounts (i.e. where statements are sent). Yet, Xero has only one default email address, automatically used for both purposes. Just please sort this out!
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Marlyne Sammut
    
 commented
    
  Ability to send invoices and statements to separate email addresses.
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Rachel H
    
 commented
    
  This would be amazing! Often the quote & invoice needs to be sent to the job manager but only the accounts manager requires the statement (and/or invoice). This should definitely be an available feature!!
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Paul Brace
    
 commented
    
  Need this so badly
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Joe MacGillivray-Reeves
    
 commented
    
  Lots of other accounting softwares have this function already, Xero pick up your game! this is an easy request, baffles me why it hasnt been done yet.