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  1. 118 votes

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    Liz Timms supported this idea  · 
  2. 15 votes

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    Hi Rob thanks for sharing this here. We can see how having an order acknowledgment or delivery note upon quote acceptance could be useful to have. We will open this idea up to get more support from the community. Just to add on to your last two points, you can edit the way the PDF attachment shows. You can also create DOCX templates, so that the price does not show. If you require further support with this, please do not hesitate to raise a case with our support team.

    Liz Timms supported this idea  · 
  3. 321 votes

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    Hi community, we appreciate the on-going interest this idea is receiving and the growing needs in the ability to customise documents that you send from Xero.

    Right now, our position for this idea remains the same - we do have future plans to improve the branding experience across Xero, starting with invoicing which you can read more about.

    As this experience continues to build out we'll make sure to share any updates for customising Remittance for everyone here.

    Liz Timms supported this idea  · 
  4. 791 votes

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    Hi community, we appreciate your continued feedback on having different default email addresses for various transaction types in Xero contacts, and the manual steps involved to ensure you're communicating with the right person for different purposes.

    Currently, one way of managing this in Xero would be to include every additional person on a contact record in emails, and then removing those that aren't required when sending each transaction. However we totally get this isn't the ideal solution.

    While being able to set different email addresses for differing transaction types is something we want to address longer term, like the idea for multiple addresses work for this feature requires cross-collaboration between teams in order to achieve.

    Once the multiple addresses feature is live this is something we'll be able to consider more closely and provide further updates on. 

    We do regularly review all ideas here, and your input is vital. We'll…

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    Liz Timms commented  · 

    I am amazed there are only 263 votes for this.

    A very basic feature required by most companies with more than 1 member of staff.

    Come on Xero you have got us over to your software, now start to deliver or we will move away to other software providers that do listen.

  5. 50 votes

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    Liz Timms supported this idea  · 
  6. 1,262 votes

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    Hi community, we acknowledge the strong feelings in this idea and why you need a feature to flag bills directly within Xero. We really appreciate all your feedback and the detailed explanations of how this would help streamline your accounts payable.

    We are dedicated to providing a solution for this over the longer term, but this will take some time requiring changes that sit beneath the face of bills.

    In lieu of a direct feature for this we wanted to highlight some of the options discussed by the community here:

    • Add a note to the bill: A detailed note on the bill itself can serve as a clear internal reminder of the dispute.
    • Utilise tracking categories: Creating a specific tracking category like "Disputed Bills" can help you filter and report on these items.
    • Adjust the due date: Temporarily extending the due date can prevent accidental payment while the dispute is…
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    Liz Timms commented  · 

    This is another function I am surprised is not available in Xero.

    I would like to understand the reason behind Xero not planning to develop it at this time, it would be helpful if they could provide more information.

    It is important to have all purchase invoices reflected in the accounts from a finanacial perspecitive, but the ability to inadvertently pay a disputed invoice is concerning.

    Other accounts packages I use hmanage to handle this. Come on Xero - listen to your users

  7. 917 votes

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    Thanks everyone, for continuing to share your experiences and examples here. We’ve been following the recent comments and really appreciate the added detail around the challenges this creates in real payment runs, particularly where credits need to be reflected alongside bills so supplier statements and remittances stay aligned.

    This March, we released the ability to find and match credit notes when reconciling, which was another highly requested idea on Xero Product Ideas.

    We recognise this is an end-of-process solution and doesn’t address the core need raised in this idea. As a quick update from my last post, we’ve done some early exploration into the technical requirements needed to solve the pain points mentioned. This is a complex area to get right, as it touches multiple parts of the bill payments and credit note experience.

    At this stage, our focus remains on continuing to develop our bank-agnostic payments solutions across regions,…

    Liz Timms supported this idea  · 
  8. 215 votes

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    Thanks everyone for continuing to support this idea. We appreciate it's been a while since our last post and want to update you here.

    We understand how having a dedicated field for a customer purchase order number on sales invoices is important for many of you, whether that’s to meet customer payment requirements, support bulk invoicing, or keep your own internal reference separate.

    While we can’t make any commitments at this stage, this is an area our product teams are interested in exploring. We'll make sure to share any progress toward providing a field to accommodate a purchase order number.

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    Liz Timms commented  · 

    I have only just moved to Xero and had no idea how much functionality is missing.
    I thought being able to put a customer purchase order and our own sales order on an invoice would be a given.

    I'm coming out in a cold sweat after reading these comments.