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Invoice Reminders - Increase # of reminders that can be set up

Hi,

Please can you allow more than 5 reminders, we chase to strict deadlines so 5 isn't enough. Does there need to be a limit?

Thanks

Ryan

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Ryan Wakeman shared this idea  ·   ·  Report…  ·  Admin →
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submitted  ·  AdminKelly Munro (Community Manager, Xero) responded  · 

Would possibly need to consider the # of communications individual contacts are receiving if you had unlimited reminders. 


To get a sense of what our customers would be looking for - do you have a # of reminders in mind that would most suit your business, Ryan? 🙂

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  • Wanda Petzer commented  ·   ·  Report

    The option to send more reminders for as long as there money outstanding on an invoice would be a great option.

    Thank you

    Regards

    Wanda

  • LionSolarSolutions OÜ commented  ·   ·  Report

    I agree with all others that commented here. Please increase the number of reminders that we can add to automate our work. Thank you.

  • Jill Wardle commented  ·   ·  Report

    I agree with others - if we can turn on an auto reminder, say every 7 or 10 days until the debt is paid, then you wouldn't need just 5 reminders.

  • Nicola Naumann commented  ·   ·  Report

    Please increase number of reminders. This is critical to our business, 5 is not enough. At least 50 would be helpful to continue automated follow ups. Has anyone found a Xero add on/app that can temporarily solve/help with this issue?

  • Stefan Wisbauer commented  ·   ·  Report

    I second this, it's hurting our business and increases effort - please solve urgently XERO

  • Tom Pivac commented  ·   ·  Report

    It makes no sense that there is a limit. Does Xero not think we care about getting paid once we've sent 5 reminders?
    Change to unlimited until paid. (or its too much coding then change it to 100,000 or something)

  • William He commented  ·   ·  Report

    I have the same question as Ryan above. Unlimited reminders would save us a lot of hassle and additional admin work.

  • Konstantin Ryabenko commented  ·   ·  Report

    More than 80% of our invoices are paid late and sometimes we have to send up to 10 reminders over the course of 3-4 months to get paid.

    So, 5 automatic invoice reminders aren’t getting the job done and we have to send more manually, which is quite time-consuming and we often forget to do that.

    Please, Xero, increase the number of automatic invoice reminders up to 10.

  • Heather Procyshyn commented  ·   ·  Report

    Currently Xero limits the number of invoice reminders to five, which must be hard coded to the number of days before or after an invoice is due. Would be better if Xero would permit a frequency of sending reminders for past due invoices, i.e. weekly, bi-weekly, monthly, etc. If you have varying payment constructs with your clients, having only five reminder points is limiting. Especially for the slow paying clients.

  • Mark Jeavens commented  ·   ·  Report

    I think instead of increasing the number of reminders that can be set, can the option not just be set to run until the invoice is paid or manually stopped. Such as every 7, 10 or 30 days until paid or manually stopped. I cant see a reason why reminders would only be sent for a set number of times and then stop, as is the case now. I think this is an important update as I didn't realise reminders had stopped being sent to some customers and they just assume I have stopped chasing.

  • Marleen Seegers commented  ·   ·  Report

    Hi,

    I have the same question as Ryan above. Unlimited reminders would save us a lot of hassle and additional admin work. Now, once the 5 automated reminders have been sent out by Xero, our admin assistant takes over and manually sends reminders until the invoice has been paid.

    Thanks for your consideration!

    Marleen