Enter your idea

This feature request has been ongoing since 2012. During this period, Xero removed the original dates from the discussion thread, and to make matters worse, they also deleted the original comments on this new "Products Idea" forum. Unfortunately, my comment is missing, so I'm reposting it here.

The issue is that if you do work for a big organisation with hundreds of employees and you are running multiple projects you can't invoice individual people or departments under the same organisation. I know you can add extra contacts but this still doesn't work, as I need the statements generated to ONLY include projects to that relevant team member.

I have resorted to fudging the company name by adding periods in various locations, for example:

Business Name PM Pty Ltd
Business Name PM Pty Ltd.
Business Name PM Pty. Ltd
Business Name PM Pty. Ltd.
Business Name PM. Pty Ltd
Business Name PM. Pty Ltd.
Business Name PM. Pty. Ltd.
Business Name. PM Pty Ltd

This is NOT a very elegant way of managing it and I have also run out of options!

Xero please advise if you are listening to your customers and if this will ever make it onto your roadmap.

I've had to create separate contacts for each Defence contract manager, because of this. There's a lot of them. Each invoice has to be CC'd to the correct contact when you send it to Defence accounts, and I'm not willing to bet on my ability to not make typos when changing things repeatedly, so multiple unnecessary contacts it is...

This is a huge shortcoming in Xero, there is no logical reason to not have this feature enabled prior to offering accounting software of this calibre. Kelly, any chance you could give a finite date as to when this basic feature will be live?

Wow, can't believe how long some of you have been waiting for this fix!

If its been in the pipeline for some where between 5 and10yrs as mentioned previously, then there is a strong chance that it will never be actioned!

We have about 10 clients that would love to get off of Quickbooks...and on to Xero. But Xero does not listen to the clients needs. This feature is a basic requirement for most companies doing B2B transactions.

There are other request we have posted and they are being ignored by Xero development team. How long will it take to implement those basic ideas. I guess Xero does not want to improve their software. What a waste of .... talent, time, money....everything about on this software.

Mean-time we are on the sidelines..... waiting!

Yep requested along with 1000 other things (all about 5 to 10 years ago on the old ideas and comments system they conveniently removed) that would have made Xero the best in the market - but they know best.

It's telling that the last update from Xero was March 06, 2023.

We're talking about "Ability to create and save multiple addresses for a single contact record"

Anone would think they are working with NASA the amount of time this has taken - 78 days and counting - sorry I'll be kind... only 53 working days have elapsed :|

p1ss poor from a company that really doesn't give a dam n about it's paying subscribers.

I'm still waiting for this after it was first requested about 10 years ago (in the old version of the portal).......

Hi Kelly, any update? As other posters point out, Sage and QuickBooks have this basic feature as standard. Regrettably, I'm at the point now where I feel there is no alternative other than to move clients off Xero and back to Sage/QB.

I cannot believe this function is not available. I also regret following the advice of our accountants to switch to Xero. Should have stuck with Quick Books as their Customer 'Jobs' for those repeat customers with different delivery addresses worked perfectly.
Feeling very frustrated right now.

Hi Kelly, it's great you are working on this.

I'm frustrated by the restriction of address fields to 2 only.

Below is my recent email to your support team.

We have many customers with more than 2 addresses, as below

1) Shop address
2) warehouse address
3) Billing address

However we are only able to add 2 addresses to the Contact Details page, which means valuable information is missing from their Contact records.

Can you please add an extra address field into the Contact Details Section?

I agree, I am now creating a pdf of the invoice and manually emailing the invoice, this shouldn't be necessary.

We need the ability to have multiple contacts for and existing Client. The purpose is to be able to send quotes to different project managers working for the same company.

many of our customers are large organizations (like universities). While all the bills for invoices to different departments are paid by the university, we invoice the individual departments separately, and they all have separate contact information (emails, phone, mailing addresses).

In Quickbooks, we used "Jobs" (which are basically folders inside the customer), for each department. Each Job could have its own contact info. Something like that would be welcome. As it is now, we have to have 22 separate customers just for one university, because that's how many departments we work with. Even though the checks for all of those come from the same place.

I've given up waiting. Going with a different provider for me and my 80+ clients books. Too bad such a straight forward and every-day need was not deisgned in the orginal build or updated after they were notified of this significant deficiency.

Came here hoping that there would be a solution to this seemingly simple request. Looks like I am out of luck. How hard can it be to add a drop down box within a customer record to choose different FAO details!

I cannot believe this feature is still not live! We got suckered in by the marketing claims from Xero and our so called advisor, and are actively looking to change. Xero does not care about implementing multiple contacts, as long as people are still paying!!

Agreed with Graham Tottle
Don't Understand why just can't add in this simple yet important feature into invoice template.

A year on - nearly 500 clients crying out for a solution and still nothing from Xero.
This feature (multiple delivery addresses) already exists in the Purchase Order screen, so it should be relatively straightforward to enable something similar for invoicing (if of course there is a will to do it.....)
Shockingly slow effort from Xero.

Surely you have this sorted by now? Will need to move platform if it's not soon.
Can't thin why it's not complete considering other platforms have had it as staple for years.