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The limit of 5 bills a month in the Starter/Ignite Subscription is too low, this has to be increased to at least 10-20 bills per month which seams fair for a small business.
The price increase from Ignite (Starter) to Grow (Standard) is excessive just to use the function of a couple more bills for a small business.

Dear Xero

I'm a user of your Starter business plan, but also a 2nd user of your Starter Plan for another business it has some limitations. I am a small business trade service which has supplier bills for each invoice, 5 bills is useless. I wish I could use the 5 bills of the 2nd program as i only use it for invoicing only as we have the accounting on a separate program in our office but i cant. the jump to the next level is too much expense and there are other programs which offer for less money. This really need attention for small business owners who don't do much accounting.

The limit of 5 bills a month has to be increased to at least 10 or 20 which seams fair for a small business. I don't see the value of your price increase for basic features we need. The price has bee increase since subscription but no useable feature for me.
I don't use payroll so you could take that out.

The other issue with 5 bills its allocated to each month, so should you have no bills the following month you can't even use the 5 bill options for previous months.

They have never increased the bill limit. They increased the invoice limit and the bank reconciliation lines (used to be only 20 lines a month if I remember when this one started) Invoices were only 5 like bills, they increased that and the bank lines but have never addressed the bill limit.
Due to this one of my clients has to use the next one up just to process her bills and she doesn't issue invoices from Xero these are done from outside Xero.
For this reason I am moving her to a cheaper option that allows everything and more in their package that would be equal to what she is currently on and is going to save her over $600.00 a year in fees. While you do have to go with some of what is set up I can work with that for what she needs without having to upgrade to their next one which is still cheaper than Xero.
Xero no longer seem to be what they started out to be - competitive against other packages and for the small business, yet justify these constant price increases due to the so called improvements they push on their customers yet continue to ignore what is asked and in some cases been asked for over a number of years.

Interesting that Xero doesn't even comment on this obvious problem

What Xero are charging for effectively a trial accounting package once you consider the 5 bills per month is just an assault on small business customers.

I spoke to my salesman about this and the response I got was "I'll pass it on, but the higher ups are arranging the pricing to move away from small businesses and they are sure they know what they are doing"

It seems a crazy strategy to me, bigger businesses would never see Xero as a good fit, then the marketing is all about getting your small business out of a shoe box.

Well, if your shoe box only has 5 bills a month in it, you'll be fine, if not you'll be paying 2-3 times the cost of other products in the market which for all purposes will be more suitable.

I mean $90AUD / per month to enter bills and pay wages for a second employee after yourself is plainly prohibitively expensive for a step up from shoe box bookkeeping and I'd blame no one for sticking with that system and pocketing the $1,100 a year.

As an experience bookkeeper, certified accountant, Xero Expert and university lecturer in accounting, I am disappointed that Xero wants to price per Bill entered. It is very important for a business to have clear visibility of their costs, due dates, supplier rates etc rather than just reconciling bank transactions to Spend Money.

Please don't encourage short cuts that will damage cash-flow visibility and historical cost tracking.

Please re-think this Xero. There is a cost of living crisis on, more small businesses are folding than ever and Xero makes a tidy profit, so don't penalise your customers who are loyal and operating best practice.

I could potentially accept this if the limits actually worked. However both my "billing month" and "calendar month" have rolled over and I am still unable to approve any new bills.

Xero is a rip off. We once had a much bigger business and the flexibiity of the software was amazing. It was a fully integrate MRP system. Now that we have a small retirement business our accountant asked us to use Xero. It's very limited and I can't see why it costs so much
With the price increase, I have downgraded to the Ignite plan but those artifical limts on invoices and bills are a poor joke. What they don't in their plan details is that if you go over 20 invoices in a month, you get a one off bonus 5 invoices. That's it. Then you have to upgrade to the next level at twice the cost. I suggested to their tech help that 240 invoices a year would make more sense. I also suggested that unused invoices should roll over to the next month. He suggested I post the idea here.
Xero is just not customer focussed.
What happened to the idea that their job is to excite the customer. They seem **** bent on antagonising instead.
Small customers usually grow in small amounts. The Xero plans make big steps that just put customers off.
How about it Xero? Excite us - don't antagonise us.

Totally agree - i cant work out how the 5 bill limit is applied - my client has only entered one bill in the current calendar month and Im being told the limit is reached... Its far too low to be of any value to even the smallest of businesses, and the cost of the standard plan is getting far too high for really small operators. There is no flexibility over months as mentioned.

To echo Vicky Tan below, the invoice limit is a huge issue for sole trader healthcare professionals. I am a solo physiotherapist in Australia, and like most of you have no need for bulk reconciliation or payroll. I only need Xero to track my expenses and revenue for GST & tax purposes.

As in Vicky's case, I do all invoicing through my clinical software (Splose). This is automatically synced with Xero which is admittedly very handy, but each invoice payment that I reconcile through Xero counts toward the limit; forcing me onto the Grow plan.

I initially chose Xero for the simple and cheap functionality of the Starter/Ignite plan, but am now considering Quickbooks or even simpler all in one solutions like Hnry...

I can see that @Kelly Munro "responded" on Sep 9, 2022 however there wasn't any updates. I'm not sure if there ever will be.

@Ben Fairless Hear hear!!

Increasing the number of bills we can have is the least you can do for continually ripping us off with price increases.

@Joana - they are money grabbing now as I see it with these increased costs - increased the Ignite Plan but no additional bill increase limit at all. I would move my one to that plan but as mentioned before the bill limit doesn't work so she is stuck with the Standard/Grow one unless I can find another package elsewhere that will reduce her costs.

Please revisit this.

We are currently on the Standard plan and payroll 2 people, but the new Grow plan will only allow 1 payroll. It will cost an extra $20 per month just so I can payroll 1 extra employee.

Has anyone looked at or used Instabooks New Zealand? They have a plan that is cheaper than what is currently the Standard and if paid for the year gives you 25% off for a limited time. Based on that alone if I moved my client who issues no invoices but has upwards of 20 bills a month would save her over $500 a year if I paid it based on the yearly one and it would also mean she doesn't have to worry about that cost each month. Just not sure if it's inclusive or exclusive of GST but either way still works out cheaper for her.
The first plan (Launch) has a disadvantage of not tracking GST but could be good for someone who isn't GST registered so doesn't require that and is again cheaper than even Xero's Starter/Ignite and even if GST is added to the cost would still be cheaper than Xero. That said would probably also depend on your invoices/bills per month in which case then the next one may be suitable.
You get the option of paying yearly or monthly as well which is a bonus.

The fact they've put the price of the Starter/Ignite up but no increase in the bill limit is just plain greed, so basically poor you if you have more than five bills a month we'll either make you have to upgrade into the next package or else really don't care if they lose those customers. Like some have said they issue very few invoices in a year but have way more bills. They have diverged from what they set out to do when they launched being for SME and competitive with other packages.
Maybe they need to lose 1/2 million customers worldwide and take a hit in their profits to wake up to what they are doing to loyal customers.

I agree - I have a client who will be have to stay with the Grow Plan just because of the number of bills per month. I can't downgrade her to the Starter/Ignite Plan as they only allow 5 bills - this has never been increased since it was brought in and I'm sure a lot of companies have more than 5 bills but I guess it's Xero's way of making you go to the next plan up and that sucks if you don't need everything in that plan. The invoices used to be 5 as well with limit of 20 reconciliation bank lines and the bank lines were insufficient as well. They increased those two but have never adjusted the bill limit.

I tried a journal to see if it could be a work around so I could downgrade her as cash flow is tight a lot of the time so being able to drop her down would have been great. She also doesn't issue invoices so doesn't need 20 a month, unfortunately it isn't as they don't appear on the payable's list which I use to see what needs to be paid or has been missed/overdue. As I see it the Ignite is still no different to the Starter version but costing more for no change anywhere.

I agree. 5 bills is not enough and I don't want to upgrade to the next plan just so I can add more bills each month!

I have been using Xero for the last 18 months as my old program didn't have a lot of the features Xero does. I have had to subscribe to the standard plan as the last 3 months have gone over 20 invoices. I have never gone over 40 per month and only recently gone over 30, it seems ridiculous to me that plans jump from 20 per month to unlimited. I feel there should be another option! I don't use payroll or bill payments at all, as my husband is a self-employed mechanic. I use Xero for invoicing and bank reconciliation.

i agree I use the standard plan as I occasionally go over 20 invoices a mth but never more than 35 it seems ridiculous to me that plans jump from 20 per month to unlimited. I feel there should be another option! I don't use payroll or bill payment at all.