Settings and activity
12 results found
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56 votes
Hi everyone, I appreciate feelings shared in not seeing traction as fast as you'd like to ideas you're interested across Xero Product Ideas.
Our community team are pure advocates for our customers ideas internally, making sure these are shared and highlighted to the teams and individuals that can make a difference, and doing our best to get ideas reviewed and into our teams planning wherever possible.
We receive ideas for incremental, and large changes to existing products, as well as for new features entirely. With so many customers the range of ideas coming from our users is large, and we cannot action all things at once.
We try to be transparent in our communication and updates to ideas across the site, even if this means there is no current development planned for a feature.
I can assure you the site here is a tool that all our product teams find…
Ben Fairless
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69 votes
An error occurred while saving the comment An error occurred while saving the comment Ben Fairless
commented
Increasing the number of bills we can have is the least you can do for continually ripping us off with price increases.
Ben Fairless
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23 votes
Hi everyone, we appreciate wanting to help Xero identify and raise issues asap. While we may consider changes to this overtime, to be upfront there are no immediate plans for changing the current method to raise these sort of issues with us. There are a number of troubleshooting steps our specialists will work through with a customer to rule out external factors that could be impacting your experience with Xero, and they'll get the right detail to investigate, triage and escalate if the cause does appear to stem from within the product.
One area we know customers can commonly run into trouble with is bank feeds, and we do have work going on atm to enable customers to send us an alert if they are experiencing trouble with a bank accounts feed from within their organisation. You can stay up to date with progress for this, on this idea.
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Ben Fairless
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55 votesBen Fairless
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16 votes
An error occurred while saving the comment Ben Fairless
commented
A really simple idea. Xero customers Have received multiple pricing increases over the last 12 months, but Xero is now offering significant price savings to new customers. If you feel forced to increase prices for loyal customers then maybe you shouldn’t be discounting new customers as much.
Ben Fairless
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9 votesBen Fairless
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40 votesBen Fairless
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28 votes
Hi everyone, we know our customers would like more efficiency and simpler methods when logging in to use Xero.
We're pleased to share that our product team have begun work to enable logging into Xero using passkeys.
We'll shift to Under review and I'll return to keep you updated of progress in this space. Thanks
Ben Fairless
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2 votesBen Fairless
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12 votesBen Fairless
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4 votesBen Fairless
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13 votesBen Fairless
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I can see that @Kelly Munro "responded" on Sep 9, 2022 however there wasn't any updates. I'm not sure if there ever will be.