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Contacts: SMS reminders for invoices

I can see multiple suggestions and several thread over a number of years regarding the need for an SMS feature for both customer communication and invoicing. When are you going to add this? The tech is readily available to you. Many other platforms offer this now. Please prioritize this enhancement! Thanks.

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Lisa Tyndall shared this idea  ·   ·  Report…  ·  Admin →
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working on it  ·  AdminKelly Munro (Community Manager, Xero) responded  · 

Hi everyone, we want to say thank you to everyone that's shared back on their experience with our beta for sending invoices via SMS.

We've had great results and are moving forward to release this to all users in Australia, as a start.

Those that have been trialing this for us in Australia will lose access for a short period of time, however I'll be back to share once it's available to everyone in AU 🙂

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  • Skye Jeffrey commented  ·   ·  Report

    Not sure why Xero hasn’t already done this. We have just signed up for Xero assuming that you would be able to send invoices via text message. All our clients will be receiving their invoices via text so wishing now we didn’t go with Xero and instead looked elsewhere! Seems very outdated that they don’t offer this service.

  • Kerstin Friend commented  ·   ·  Report

    Please, we need this feature so much for charity clients!

  • TONI ASHENDEN commented  ·   ·  Report

    I did find this SMS feature in Xero but when i asked about this xero replied there is no feature. It would be fantastic to have this feature definately!!
    maybe it's something to add in xero soon.

  • Judy Treloar commented  ·   ·  Report

    SMS Text reminders for overdue invoices would be really helpful, with a link to the invoice or our payment system we have with our invoices.

  • Jade Mills commented  ·   ·  Report

    We run a small business (franchise) and have access to an sms function where we can hit SEND when in the invoice (on phone app) and it will automatically populate to email the invoice (just like Xero does) but it also allows you to check a box which will send a short sms to the mobile number recorded in the customer file. The sms is along the lines of "Thank you for your business. You can download your BUSINESS NAME invoice #1234 via the link below. https://link.link.link Please contact us on MOBILE NUMBER if you have any questions or are unable to download your invoice". For micro/small businesses a LOT of business is done by phone/sms so this would be an incredible addition to Xero.

  • Gill Monaghan commented  ·   ·  Report

    I would support this idea. We work with vulnerable young people experiencing housing crisis. I'd like to be able to send SMS messages to them to remind them when service charges are due, to try to minimise arrears and risks to their tenancies.

  • Claire Tompkins commented  ·   ·  Report

    One of our clients is chronically late in paying invoices and will really only pay attention to text messages! Thanks.

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