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Support - Schedule a phone call using online chat

Would appreciate if the bot can confirm a schedule conference call. Made an appointment but no confirmation. In the end kept waiting for call to start. Of course nothing happen….

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Tai Wah Lim shared this idea  ·   ·  Report…  ·  Admin →
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submitted  ·  AdminKelly Munro (Community Manager, Xero) responded  · 

Hi everyone, we appreciate seeking urgent help, however right here you're in Xero Product Ideas. This is where you can join and vote on ideas for change at Xero, this is not a direct line to support. This is a public forum where anything you post is visible to others - Please keep this in mind when sharing your details.


While we don't have an inbound number you can contact our Xero Support team, you can reach them anytime by raising a case through the Contact Xero Support tile found at the bottom of most pages throughout Xero Central.

If you can provide a little detail on your questions or what you're needing help with we'll be bale to get you in touch with someone with the best skills to help, and generally our specialists are happy to arrange a phone call at a time that suits you.

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  • Robert SHAW commented  ·   ·  Report

    I change the company letterhead but when I send it doesn't change the heading on the header of the invoice.

  • Jay Goldhagen commented  ·   ·  Report

    We have just signed up, connected bank feeds, watched tutorials, etc., but are not sure what we need to do next. It is not clear on your website, and we still have not had any confirmation that the bank feeds have been activated even though we did this three days ago.

    I am disappointed at not being about to contact Xero for support. The website is of no use in this respect. I am sure that Xero is a good product, but as a new customer, I expect better support than this, particularly in the start-up phase.

    Please contact me by phone or by email TODAY (Wednesday, 17th July).

    Thank you in advance and hope to hear from you soon.
    Alex
    - Edited by Community Manager to remove sensitive detail

    (Edited by admin)
  • Bec Burch commented  ·   ·  Report

    We cant link stripe and need help, I ahve read support articles

  • Ondene Bennett commented  ·   ·  Report

    Is it possible to speak with a person to help me with the basic set up

  • Nigel Lloyd-Thomas commented  ·   ·  Report

    I am trying log in, however, it takes me to the wrong part of our business. The account was set up in NZ, but I need to login for access from Australia. Please phone within the next 24 hours.
    - Edited by Community Manager to remove sensitive detail

    (Edited by admin)
  • Margie O'Carroll commented  ·   ·  Report

    How do I load Suppliers bank details? as they are blanked out (not editable) in their supplier file.

  • Ryan Edmondson commented  ·   ·  Report

    I need to organise a call to remove my email from an old account as a logged in use and change it to be my log in for my current xero. I've tried going into settings and removing but it does not allow me. can we organise a call ASAP??

  • Joe Bowser commented  ·   ·  Report

    xero sucks and isnt worth paying money for
    with almost no support what so ever on this overly complicated system, it comes as no surprise to me that they dont offer a phone number for people to call for the simple reason the phone would never stop calling.

  • Info Colteam commented  ·   ·  Report

    I cant access to my account please help to get asap
    - Edited by Community Manager to remove sensitive detail

    (Edited by admin)
  • Hanad Abdi commented  ·   ·  Report

    can I book a call asap? I have a queries that needs urgent attention of it.

    - Edited by Community Manager to remove sensitive detail

    (Edited by admin)
  • Linda Anastasiades commented  ·   ·  Report

    Super bank account is not available for hours, error code 500. Can't setup super automatically payment please call me
    - Edited by Community Manager to remove sensitive detail

    (Edited by admin)
  • Pranav Bhatt commented  ·   ·  Report

    Would like to book a call with our Xero Account manager Chloe ASAP.

    Regards,
    Pranav

  • Aaron Swindells commented  ·   ·  Report

    i have paid my subscription on april 3rd but i am locked out of my xero account saying overdue subscription

  • Ryan Seidel commented  ·   ·  Report

    The inability to call when we're having problems is incredibly stifling and is causing us to begin the process of moving to another platform.

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